Administrator / Front of House

Overview

G3 Remarketing t/a G3 Vehicle Auctions have an opportunity to join our Admin team at our brand new site in Bedford. If you would like to join a well established and growing business then look no further.

The ideal candidate will be responsible for providing exceptional customer service and administrative support at the front desk along with other administrative type duties.

JOB ROLE RESPONSIBILITIES:

• Front of house duties, including registration of buyers upon arrival at sale
• · Managing inbound and outbound telephone calls and enquires, directing calls to relevant departments or taking messages as appropriate
• · Meeting and greeting visitors and clients ensuring they are looked after during their visit
• · Receive, sort distribute mail deliveries and manage outgoing mail
• · Management of fines and charges process
• · Completion of daily administrative tasks including but not limited to:
• · Liaising with customers and external partners and requesting documentation
• · Supporting auctioneers / rostrum duties
• · Data input
• · V5 applications, prepare and dispatch
• · Retrieving documents for customers
• · Lotting
• · Fines

SKILLS, ABILITIES & KNOWLEDGE

• · Respect the need for confidentiality, when processing personal / customer data
• · Have good organizational and communication skills
• · Have the ability to work under pressure and deal with demanding customers
• · Have a pleasant and helpful demeanor
• · Understand our customers and work hard to meet their requirements
• · Ability to prioritise workloads and have a hands-on approach
• · Ability to work alone and as part of a team
• · Maintain a positive and welcoming approach even during exceptionally busy periods
• · Work under pressure in an ever changing and fast pace environment
• · Manage customer expectations and problems constructively
• · Confidence in handling difficult conversations with customers and deal with complaints effectively
• · Be adaptive, cope with repetition whilst still providing attention to detail
• · Ability to manage time and prioritise workload
• · Confidence
• · Self motivated
• · Resilient, Efficient
• · Strong work ethic
• · Can-do attitude

Job Types: Full-time, Permanent

Pay: From £25,490.00 per year

Application question(s):

• Are you able to travel to Bedford each day?

Work Location: In person