Salary: £24000
Hours: 37.5 hours per week
Responsible to: Senior Administrative Officer (SAO)
Responsible for: Administration at the Care after Combat Headquarters
Location: Newark-on-Trent (On Site)
Closing Date: 3rd August 2025
Due to promotion of our current Administrative Assistant we are seeking a full time Administrative Assistant to join the Care after Combat team.
Main Role and Responsibilities
This role requires efficient and comprehensive Administrative Assistant and secretarial duties. This will include working closely with the Senior Administrative Officer and other headquarters staff. Efficiency and high competency are required in maintaining records, databases, filing systems and preparing correspondence for the operational team members. Receiving, logging and actioning mail into and out of the office. The role will support the collation and distribution of the monthly wellbeing activity packs and newsletters. This role includes being the first point of contact for people telephoning Care after Combat therefore an excellent telephone manner is essential as well as the ability to manage and respond appropriately to enquiries. The role also involves meeting and greeting visitors.
Duties will include and not be limited to:
- Close working with the Senior Administrative Officer (SAO), Executive Assistant (EA), Lead Managers (LMs) and wider Care after Combat team, providing administration support
- Will need to develop an in-depth knowledge of Care after Combat’s personnel structure for all contracts and projects.
- Will need to develop an in-depth knowledge of Care after Combat’s aims and objectives
- Update of given information from operational team members, and input into working databases (Salesforce, Microsoft Excel and other CRM systems)
- Undertake verification of service procedures for clients.
- Collate and distribute the monthly wellbeing activity packs and newsletters
- Responsible, as directed by the SAO, for all aspects of secretarial and administrative support for Care after Combat.
- Effective communication, liaising with all Care after Combat staff, voluntary mentors, veterans in receipt of Care after Combat services, HMP prison staff, and external contacts
- Responsible for travel arrangements and booking accommodation
- Maintain stock control of charity resources and merchandise.
- Under the supervision of the Executive Assistant, act as the single point of contact for charity fundraising events and administration.
- Dealing with telephone, email and written correspondence.
- Maintain position of integrity, appreciating the need for confidentiality when dealing with people and issues appertaining to this post
- Maintain a filing system compatible with Care after Combat organisation and GDPR
- Represent Care after Combat as required and always work in line with our aims, values and plans.
- Other duties may be assigned by the SAO and / or Leadership Team
Qualifications
Employment rights to live and work in the UK
Have a full driving license
Experience/ Knowledge
Essential
Previous office, administrative and organisational experience
Ability to work collaboratively across teams and grades
Experience of handling large volumes of data and inputting as required.
Experience in the use of Salesforce/CRM systems
Desirable
Experience of working for a charity or not for profit, supporting and administering fundraising activities.
Skills
Essential
Good working knowledge of Microsoft 365
Experience of or relevant skills to evidence confident Administrative Assistant skills
Excellent interpersonal skills; ability to network and communicate effectively with relevant outside agencies and staff
Able to accept responsibility and to respond confidently and calmly when managing workload
Able to work on own initiative, self-motivate and progress own work to deadlines once guidelines have been set
An understanding of working with clients involved in the Justice System and the ability to remain impartial and professional when faced with telephone and correspondence.
Values
Approachable, cooperative and respectful of others
Strong commitment to team working
Good problem-solving skills and application of independent thinking
Trustworthy, honest, ability to work autonomously, take responsibility and demonstrates integrity
Ensure that the level of service provided is to the agreed quality standards
Working Conditions
Care after Combat takes the safety of its staff and volunteers seriously.
A full enhanced DBS check is required.
Candidates should submit a CV and covering letter. Any applications without both of these documents will not be considered for taking forward to interview.
Care after Combat reserve the right to close the job vacancy early if there have been sufficient number of applications.
Job Type: Full-time
Pay: £24,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 03/08/2025
Reference ID: CACAA
