Job Title: Administration Assistant
Department: Operations
Reports to: Branch Manager
Salary: £25,000
Summary:
The post holder will be the first point of contact for the operation once orders are taken by the sales team, requiring a high standard of communication on all incoming and outgoing calls, ensuring a positive and professional experience for every caller. This role demands strong problem-solving skills to address customer inquiries and issues effectively, contributing significantly to customer satisfaction. A key responsibility will be scheduling work for our floor fitters, requiring excellent organizational skills and coordinating schedules efficiently. The role also involves adherence to company procedures, demonstrating a commitment to accuracy and compliance. A working knowledge of accounts and payment schedules is essential, as the Administration Assistant will be responsible for tasks such as collecting declined payments and resolving customer account issues. Strong interdepartmental skills are crucial for effective collaboration with various teams within the organization. This position offers an excellent opportunity for a motivated individual to contribute to a fast-paced environment.
Responsibilities:
- Answering and directing incoming calls, providing accurate information and excellent customer service.
- Making outgoing calls as needed, including follow-ups, appointment confirmations, and payment collection.
- Scheduling work for floor fitters, optimizing schedules and considering customer needs and fitter availability.
- Proactively address and resolve customer inquiries and complaints, ensuring customer satisfaction.
- Following established procedures for all administrative tasks, maintaining accurate records and documentation.
- Processing payments, managing payment schedules, and collecting declined payments.
- Resolving customer account issues, including discrepancies and billing inquiries.
- Effective communications with other departments to ensure smooth workflow and efficient communication.
- Maintaining office supplies and equipment, ensuring a well-organized and functional workspace.
- Performing other administrative duties as assigned.
Qualifications:
- Proven experience as an Administrative Assistant or in a similar role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Exceptional organizational skills and attention to detail.
- Working knowledge of accounts and payment schedules.
- Proficiency in Microsoft Office Suite is desirable (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Excellent customer service skills and a professional demeanour.
- CRM capability is essential
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
- Company pension
- Free parking
Application question(s):
- Are you competent with Microsoft apps, i.e. Excel, Word & PowerPoint?
- Do you have your own transport and how long will it take you to travel to G75 0PZ?
Work Location: In person
Application deadline: 31/07/2025
