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12-month Maternity Contract Role
ABOUT THIS ROLE
This role ensures that all outstanding cash is collected in a timely manner to support the reduction of debt owed to the company and reports to the UKI Accounts Receivable Team Manager.
JOB ROLE AND RESPONSIBILITIES
- Ensuring ghd terms of trading are adhered to at all times by all customers
- To make Outbound/Inbound telephone calls to both Internal and External customers, taking and chasing payments
- Identifying, flagging and resolving disputed invoices and liaising with internal and external Field Sales Management to speed resolution
- Making order release decisions
- Monitoring of credit limits, obtaining credit limit authorisation as required and manage customer details
- Make accurate and concise notes on client records
- Reconcile customer accounts
- Ensure MSD and Sales force are updated in a timely manner
- Timely allocation of payments received
- Daily reporting via telephone to the Sales Team on problem accounts/collection of monies
- Other ad hoc debt recovery and administrative duties within the department
REQUIREMENTS
- Previous track record of working to deadlines
- Professional telephone manner
- Active listening skills
- Patience and the ability to remain calm in stressful situations
- Experience of working to targets
- Ability to use MS Office in particular MS Excel
- To be able to communicate both written and verbally across different levels
- Ability to work as part of a team and on own initiative
- Experience of being able to prioritise
- Ability to carry out negotiation discussions
- Experience of MSD would be advantageous
VALUES
We at ghd are proudly committed to our five core Company Values and aim to attract and retain employees who truly live and breathe these in everyday life at ghd.
- Collaborative – We work together to create the extraordinary.
- Creative – We foster creativity & excellence to create value for our brands and business.
- Courageous - We are agile, entrepreneurial & we own our future
- Connected - We stay connected and ensure we are always consumer first.
- Committed - We are responsible for our impact on other & the planet.
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