Account Coordinator

Account Coordinator:

The Account Coordinator role at JLL is crucial for supporting our clients' portfolios by ensuring accurate and up-to-date data and operational management. You will collaborate closely with Account Leadership to maintain operational integrity and data for our clients. This position requires attention to detail, analytical thinking, exceptional organizational skills, and the ability to work efficiently in a fast-paced environment to support ongoing account operations.

Key Responsibilities:

• Performance: Support reporting and presentation development. Coordinate team meetings, support meetings, and quarterly performance reviews. Administer and document annual Key Performance Measurement, MSA, SLA results. Monitor and report cost savings and value-added contributions. Review and compare regional metrics against account-wide metrics to ensure goals are met.
• Strategy: Contribute to global and regional planning and portfolio strategy development. Provide input and justification for annual operating plan targets.
• Communications: Assist clients in understanding corporate initiatives and collaborate with account leadership and other teams to communicate effectively. Provide scheduled and organized account communications.
• Reporting: Generate regular reports, both standard and ad-hoc, to meet internal and client-specific needs. Analyse data and present findings clearly.
• Data Records: Maintain accurate and comprehensive data records for assigned accounts in compliance with guidelines.
• Data Analysis: Regularly review and analyse data, identifying discrepancies, trends, and issues. Collaborate with stakeholders to resolve discrepancies and propose process improvements.
• Process Improvement and Best Practice: Develop best practices, streamline data management processes, and implement process improvements. Collaborate with cross-functional teams to enhance efficiency and ensure data integrity.
• Compliance: Adhere to data protection, privacy, and security regulations. Maintain confidentiality and uphold JLL's data governance policies.
• Relationship Management: Build strong relationships with stakeholders. Collaborate closely with clients, JLL teams, and other stakeholders to understand data needs, provide support, and ensure data accuracy throughout account lifecycle.
• Training and Documentation: Develop training materials and provide guidance on best practices and account-specific requirements. Maintain accurate documentation of processes and procedures.
• Operational Support: Assist with program management, administrative tasks, office support, and technology management. Perform additional duties as requested.

Requirements:

• 4+ years of experience in data management or analysis.
• Excellent verbal and written communication skills.
• Strong organizational and self-management skills.
• Advance proficiency in Microsoft Office Suite, especially Word, Excel, PowerPoint, and data analysis tools.
• Strong problem-solving and decision-making abilities. Ability to manage multiple priorities and work independently or in a team.
• Attention to detail and analytical skills.
• Familiarity with data protection and privacy regulations.
• Understanding of commercial real estate financial and operational data is a plus.

Join JLL as an Account Coordinator and contribute to our mission of delivering exceptional client service through accurate data management. Apply today to become part of our dynamic and innovative team.

Account Coordinator

Position Overview: As an Account Coordinator at JLL, you will play a critical role in supporting our client's portfolio by ensuring accurate and up-to-date data and operational management. You will collaborate closely with the Account Leadership to maintain the integrity of operations and data for our clients. This position requires attention to detail, an analytical mindset, exceptional organizational skills, and the ability to work effectively in a fast-paced environment to support on-going account operations.

Key Responsibilities:

• Performance: Provide reporting and presentation support and development. Coordination of agenda development and content for team meetings, support meetings and Quarterly performance reviews between client and Jones Lang LaSalle. Coordinate documentation and administration for exceeding annual Key Performance Measurement (KPI), MSA, SLA Measure monitor and report to Executive Leaders cost savings and value add contributions of the team. Review regional metrics and compare against account wide metrics using analytics or other tools provided by the Client and Jones Lang LaSalle to ensure that the portfolio is being managed within goal parameters.
• Strategy: Participate in Global and regional planning and support to develop portfolio strategies. Provide input and justification to annual operating plan for assigned geography targets by organizing objectives, measuring and reporting progress in a timely manner.
• Assists clients to understand corporate initiatives and communicate in collaboration with the account leadership and wider teams. Provide Account Communications to the Account Team and Client in a scheduled and organized fashion.
• Reporting: Create and generate reports on a regular basis, both standard and ad-hoc, to support internal and client-specific requirements. Analyse data and present findings to stakeholders in a clear and concise manner.

• Data records: Maintain accurate and comprehensive data records for all assigned accounts, ensuring information is up-to-date, complete, and compliant with internal and external guidelines.
• Data Analysis: Regularly review and analyse data, identifying discrepancies, trends, or issues that require attention. Collaborate with internal stakeholders to resolve discrepancies and propose process improvements where necessary.
• Process Improvement and Best practice: Develop Best Practices that are benchmarked against industry practice, identify opportunities to streamline data management processes, develop best practices, and implement process improvements. Collaborate with cross-functional teams to enhance efficiency and ensure data integrity..

• Compliance: Ensure adherence to applicable data protection, privacy, and security regulations, maintaining confidentiality of sensitive information and upholding JLL's data governance policies.
• Relationship Management: Interfaces, collaborates, and develops strong relationships with all stakeholders. Collaborate closely with Client and JLL teams and other stakeholders to understand their data needs, provide support, and ensure data accuracy throughout the account life cycle.
• Training and Documentation: Develop training materials and provide guidance to team members on best practices and account-specific requirements. Maintain accurate documentation of processes and procedures. In addition to supporting process owners, service line leaders with the implementation of training, educations, and expectations to ensure teams adhere to all processes and procedures.
• Operational support: Collaborate with account leadership and wider teams as required to assist with program management of account key initiatives and programs. Provides Administrative support to Account Leadership and account general administration and office support, including but not limited to

travel and expense support, Staff on and off boarding including training, support, access management, distribution list, org charts, account Technology Mgmt. (mobile device procurement, general device troubleshooting and set up, etc.) within both JLL and Client systems.

• Performs additional job duties as requested.

Requirements:

• 4+ years of experience in data management, analysis, or similar role.
• Excellent verbal and written communication skills
• Strong organizational and self -management skills
• Excellent internal and external customer service skills and exhibit a “team player” attitude.
• Advanced proficiency with Word, Excel, PowerPoint and other Microsoft Office Suite programs and other data analysis tools.
• Strong communication skills, with the ability to present complex data in a clear and concise manner.
• Ability to work independently and manage multiple priorities in a fast-paced environment and within a team to build relationships and interact effectively with the account team and leadership.
• Strong problem-solving and decision-making abilities and a willingness to take on new challenges, responsibilities, and assignments.
• Proficiency with data management software and tools; experience with databases and reporting platforms is preferred.
• Understanding of financial and operational data related to commercial real estate is a plus.
• Excellent attention to detail and strong analytical skills.
• Familiarity with data protection and privacy regulations.

Join the JLL team as an Account Coordinator and contribute to our mission of delivering exceptional client service through accurate and reliable data management. Apply today to be a part of a dynamic and innovative team.