Volunteer Receptionist
Overview:
We’re currently looking for a warm, welcoming volunteer to join our reception team on Thursday mornings from 9:00am to 12:30pm. We also have opportunities for flexible, ad hoc cover when our regular volunteers or staff are away. As training and settling in take time, we kindly ask for a minimum commitment of six months. If you enjoy being the friendly face of a caring charity and can spare a few hours each week, we’d love to hear from you!
Key Responsibilities:
- Welcome visitors with appointments, ensuring that they sign in and, where appropriate, offers some form of refreshment.
- Where required take detailed information and attempt to answer the visitor’s enquiries.
- Contact the appropriate member of staff / service or takes information which will be passed on by email to relevant member of staff / service.
- Informs the appropriate staff when a customer has arrived for their appointment and keep the customer informed if they experience a delay.
- Directs customers to all available literature, leaflets, and current campaigns.
- To have a good understanding of and up to date knowledge of Evergreen’s services.
Training & Support Required:
- Online Safeguarding training.
- GDPR
- Introduction session to the role of a receptionist - shadow a current receptionist
- Ongoing Support from the Volunteer Services Manager
- Mandatory organisational training
What we're looking for:
- Basic computer skills and at ease using the internet
- A friendly, polite and professional telephone manner.
- Desirable qualities:
- Customer service experience
- Personal qualities most suited to this role:
- Good interpersonal skills, particularly listening
- Good communication skills, able to take clear notes to pass onto the advisors
- Able to work confidentially and be patient, tactful, discreet, and sensitive
- Able to work reliably in a busy, sometimes hectic environment
- Able to respond appropriately to different and sometimes challenging situations