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Summary

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Closing Date - 29/08/2025

We’re looking for a Senior Product Manager to take a central role in crafting and delivering enterprise-wide initiatives that make a real difference for our customers and our business.

Sitting at the intersection of Commercial, Marketing, and Technology, you’ll move ideas from concept to execution: finding opportunities, testing hypotheses, securing investment, and scaling solutions across our digital channels and customer journeys.

This is a high-profile role where you’ll need to combine commercial thinking, technical understanding, and stakeholder leadership to ensure we’re making the right bets and getting maximum value from our investments.

What you’ll be doing

• Partner with Commercial & Marketing teams to identify high-impact opportunities.
• Define problem statements, build business cases, and secure funding from senior investment committees.
• Manage and prioritise a product backlog to deliver measurable outcomes.
• Work with architects and developers to translate business needs into technical solutions.
• Stress-test propositions, challenge assumptions, and simplify complexity for senior stakeholders.
• Oversee delivery from experimentation to full-scale adoption, ensuring outcomes are achieved.
• Keep a joined-up view of customer journeys across multiple channels (app, web, retail, comms, contact centres, and more).

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

In order to be considered, you will have the following experience;

• Proven track record delivering enterprise-scale product capabilities, particularly across digital channels.
• Strong commercial acumen — able to build business cases, quantify value, and secure investment.
• Experience working between business and technical teams, translating requirements and aligning outcomes.
• Outstanding stakeholder leadership skills — comfortable influencing and challenging senior leaders.

We'd also love you to bring;

• Experience presenting to and gaining approval from Exec or Investment Committees.
• Background in delivering omnichannel customer journeys across multiple touchpoints.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include an initial screening call with the recruiter followed by an interview with the hiring team.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.