Trade Sales System Lead

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation & benefits package and excellent career development opportunities each offering unique ways to explore the world

Reports to: Head of Trade Marketing Communications and Support

Direct Reports: No

Summary

The Trade Sales Systems Lead is responsible for understanding all trade-facing systems and platforms and ensuring that these are fit for purpose for our trusted travel partners across all international markets This includes but is not limited to live booking systems access to marketing assets and collateral and rewards platforms

The current focus is collaborating with senior management and the Cruising Power HQ team to support the strategy and successful integration of the Cruising Power 20 (CP 20) platform into our international market operations This role requires a clear understanding of business objectives enabling the Systems Lead to translate strategic goals into actionable project deliverables that align with market needs

Following the implementation phase the Trade Sales Systems Lead will oversee content uploads ongoing maintenance and optimisation of the platform to ensure the highest standards of functionality usability and feature richness This includes ownership of trade integrations and ensuring seamless connectivity with other relevant systems where applicable (Celebrity Rewards / Training Platform)

You will be recognised as a subject matter expert in trade tools and sales enablement The ideal candidate will serve as a role model for our corporate culture demonstrating strong interpersonal skills and the ability to work collaboratively across teams

Key responsibilities

Assist in the comprehensive understanding and documentation of all existing elements within Celebrity Central (trade portal) as part of the transition to CP 2

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Collaborate with stakeholders to gather detailed insights into current Celebrity Central functionalities processes
• and integrations
Map and document all elements including systems workflows data flows
• and user interactions related to Celebrity Central
Support the analysis of existing capabilities to identify dependencies gaps
• and areas for improvement during the transition
Work closely with technical and business teams to ensure a clear understanding of current elements
• facilitating a smooth migration to the new platform
Assist in creating documentation reports
• and presentations to communicate the current state and transition plan effectively
• Ensure all relevant translation is in build and checked with local teams at market level
• Coordinate communications between the Platform Team and stakeholders in Celebrity Cruises international markets
• Identify and manage cross team dependencies to prevent impediments and foster collaboration
Work with existing B2B platforms that will remain
• for example SSO
• Lead implementation of all Cruising Power Content at market level

Launch Plans (2026)

• Create and maintain timing plans to support launch of CP tool in each market
• Work with Trade Marketing teams to produce in Market Launch collateral & comms plans
• Evaluate and action training requirements for all EMEA Markets

Implementation & BAU (ongoing)

• Work with Trade Marketing to create monthly content calendars and continued comms for CP uploads
Lead implementation of all Cruising Power content at market level once in BAU as supplied by Trade Marketing teams including all copy
• banners and other trade collateral items
• Work with translation tool for uploading all standard copy and messaging as required
• Monitor and report usage by market level drilling into agency information where relevant
• Create in-depth reporting suite to analyse agent behaviours and make recommendations for further engagement to set targets
• Create and deliver a monthly CP update for Senior Leadership Team (SLT)
• Evaluate and present any future development requirements or builds to CP
• Manage assigned budget to support platform
• Maintain SSO to market platforms and eventual move to Cruising power
Support systems and platforms other than CP 20 as they are launched
• re-launched or implemented by the business

Qualifications / Experience

• Proven success in similar roles for a minimum of 5 years
• Digital Content Creation and copy writing
• Experience of working in a multi-channel matrix organisation
• Knowledge of the cruise industry is preferred

Knowledge and Skills

• Highly motivated cross functional and visionary specialist
Knowledge of platform and design wireframe
• development and maintenance
Experience in process mapping system documentation
• and transition planning
• Knowledge and experience of digital tools / CRM data management / Adobe
Creative
• with experience in proof reading
• Analytical mindset and high attention to detail
• Highly motivated with a ‘can do’ and think out of the box attitude
Ability to understand reporting
• mine and action that data accordingly to relevant audiences
• Good at identifying problems and finding solutions
• Ability to track and manage budget
• Strong relationship builder

Working Conditions
Office based in Weybridge Surrey The general working hours are Monday – Friday 900am – 530pm however this role will require flexibility in working hours as many meetings and collaborative sessions are scheduled during the evening to accommodate international time zones Candidates should be prepared to work outside standard office hours occasionally to ensure effective communication and alignment with global teams A flexible approach to work hours is essential to support the successful delivery of projects and maintain seamless stakeholder engagement across regions

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions

Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race colour religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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