Title: Tenancy Sustainment Officer
Contract Type: 12m FTC – Full Time – 35 hours
Salary: £32,188 per annum to £35,593 per annum (Regional salary), dependant on experience
Reporting Office: Manchester, Trafford
Persona: Agile – 1-2 day office attendance required
Working Pattern: Monday – Friday
Closing Date: 8th August 2025 – 23:00
Interview Dates: to be confirmed, in person at Nexus House
Role Profile - Tenancy Sustainment Officer.docx
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Join the Tenancy Sustainment Team at L&Q!
Would you like to join our Tenancy Sustainment Team as a Tenancy Sustainment Officer and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.
Your Impact in the Role:
- Delivering a responsive, efficient, agile, high quality and customer focused housing management service. To complete the day-to-day Housing Management function, ensuring the delivery of reliable, repeatable, and consistent services that residents value and are satisfied with.
- This FTC role will have specific responsibilities pertaining to the delivery of Housing Management functions to our High-Rise customers and supporting the Inspector (estates) with inspections in times of planned or unplanned absence.
- Supporting the Inspector (Estates) to complete building checks.
- Meeting performance goals against KPIs and targets.
- Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy management issues.
- Providing cover for other Tenancy Sustainment Officers and Inspector (Estates) to ensure consistency of service and to maintain a high level of resident satisfaction.
What You'll Bring:
- Good at building relationships with people and be able to communicate well with colleagues and residents.
- Able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.
- Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.
- Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.
- Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.
- Able to drive and have access to a vehicle.
Our customers are the most important part of our business and as a member of the Tenancy Sustainment Team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
#TJ
Tenancy Sustainment Officer - Manchester - 6962
Location: Manchester
Posted: 25/07/2025
Closing date: 08/08/2025
Closing time: 23:00