Are you passionate about IT and eager to start your tech career? We’re looking for a proactive and enthusiastic Technical Support Apprentice to join our Technical Services team. This role is suited to someone with a keen interest in computers and networks, looking to develop their technical knowledge and gain valuable experience working as part of a team, whilst delivering excellent customer service
Annual wage
- £18,000 per annum
Training course
Information Communication Technician
Hours
Monday to Friday - Hours 09.00 – 17.00, 35 hours a week
Duration
16 Months
Your day-to-day responsibilities will include the following:
The role is primarily desk based (office based in Welwyn Garden). Some travel to customer sites for installs/fault resolution is required. Your own car and driving licence are required for this position. The apprentice’s primary role is to provide excellent customer service and support to customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine technical problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. The Apprentice will have the opportunity to develop a technical understand of a wide range of products and services to include IT Services, Calls and Lines, Connectivity, Business Mobiles and CCTV systems.
- Answering the telephone, responding to emails and updating requests.
- Ensuring commitment to core values, working in line with ‘best practice’ ensuring compliance to relevant policies.
- To maintain confidentiality and discretion.
- Provide first line analysis of all IT issues and ensure that SLA’s are met.
- Keep customers informed of the status and progress of tasks and update tickets
- Ensure the customer is satisfied with the final resolution by placing a confirmation call.
- Attend team and customer incident meetings and conference calls.
- Complete other service-related tasks as required by your manager.
- Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time.
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JBC SKILLS TRAINING LIMITED
Your training course
Information Communication Technician
Equal to Level 3 (A level)
Essential qualifications
- GCSE or equivalent English (Grade C (4) or above) essential
- GCSE or equivalent Maths (Grade C (4) or above) essential
Other requirements
JBC Skills Training Ltd reserve the right to remove this advert any time before the closing date. We may close this vacancy before the advertised closing date, so interested candidates should apply as soon as possible.
You Should Apply If:
- You will have strong verbal and written communication skills.
- You will have strong general IT skills and a keen interest in technology.
- You will be reliable and disciplined.
- You will be team spirited but also be able to work on your own.
- You will demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team members, colleagues and customers.
- You will have a good attention to detail.
- You will be keen to learn and progress technical skills.
- Prior customer service experience is desirable.
After this apprenticeship
- As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications
- The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)
What We Offer
- A fully supported apprenticeship with a recognised qualification
- On-the-job training from experienced IT professionals
- Career growth opportunities in a successful and expanding company
- Exposure to modern technologies and customer-facing technical support
- A friendly, collaborative, and supportive team culture
Address
7 Blenheim Court
Brownfields, Welwyn Garden City
AL7 1AD
Training Provider
JBC Skills Training
Apprenticeship standard
Information Communication Technician
Level 3 (A level)
Job Types: Full-time, Apprenticeship
Pay: £18,000.00 per year
Ability to commute/relocate:
- Welwyn Garden City AL7 1AD: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Welwyn Garden City AL7 1AD