Switchboard & Workplace Service Assistant
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Job Overview: Switchboard & Workplace Services Assistant - Birmingham
Hours: 08.30-17.30 Tuesday – Thursday. Additional hours will be required to cover absence.
What this job involves:
Handling inbound calls, triaging, and directing enquiries to relevant departments and supporting the day to day running of reception services.
Reporting to the Switchboard Supervisor you will provide support to both the JLL contact centre staff and to the front of house team. The primary function is to ensure all calls to JLL are answered in line with service level agreements. As a joint role you will also assist in the running of the front of house and client service team, as a when required.
The position requires strong communication and customer service skills.
Key responsibilities:
Managing inbound calls from potential clients and contractors
Covering Front of House duties during busy periods
Conducting office walk-throughs to identify issues
Supporting client events
Ensuring compliance with company policies
Handling approximately 150 calls per day
Maintaining abandonment rate below 5%
Managing office supplies and inventory
Maintaining kitchenette supplies and cleaning coffee machines
Updating Excel database for business unit changes across UK
Updating internal communication screens
Overseeing meetings and events (room setup, catering, cleaning)
Managing office access and visitors
Candidate requirements:
Strong customer service and networking skills
Professional telephone manner with excellent communication
Ability to use initiative under pressure
Team player who can multi-task and prioritize
Flexible approach to departmental needs
Good educational background and English language skills
Approachable personality with good sense of humour
Corporate environment experience
Telephone-based contact centre experience required
Each area requires attention to detail, organizational skills, and the ability to multitask while maintaining a professional office environment.
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