Switchboard Operator
Based. Onsite at Rolls-Royce LDC centre Derby
Hours. Either 7am - 1pm or 10am - 4pm Monday to Friday.
What this job involves:
As a Switchboard Operator at JLL, you'll be the vital first point of contact for our client Rolls-Royce and colleagues, ensuring seamless communication across our organisation. In this role, you'll manage incoming calls with professionalism and efficiency while embodying our commitment to exceptional service. We believe the most effective teams are built when everyone is empowered to thrive, and your contribution as the voice of JLL will directly impact our clients' experience and our collective success. You'll work in a collaborative environment where we embrace innovative ways of working and support each other's wellbeing.
What your day-to-day will look like:
- To ensure all guests receive an excellent welcome and that you consistently deliver great service.
- Calls are answered promptly, and queries are dealt with efficiently.
- To answer calls in a professional and friendly manner.
- To ensure email etiquette is professional and always adhered to, including the answering and directing of emails via the Switchboard and emails using the appropriate greeting and sign off.
- To know the switchboard and the information you have available.
- Answer the call promptly and politely as per instruction using the correct salutation.
- Answer calls promptly and forward to the right department/ personnel.
- To handle any guest complaints and provide a swift solution or escalate as appropriate.
- Vet calls to ensure no unnecessary calls get through to departments and personnel.
- To attend training courses organised by JLL
- Carry out Ad hoc requests made by Client Management.
- Respond to exec requests as priority, ensuring everything is done to fulfil their requests.
- Must obtain authorisation on holiday request before booking with a third party.
- To report any faults in the Switchboard area.
- To help irate customers and be able to resolve their complaints efficiently.
- To assist in any other reasonable duties as required by your colleagues, Managers, or clients.
- To communicate professionally with residents of the building (inc. building-wide messages) and the client, always providing a 5* level of service.
- Use computer as an effective communication tool, inputting data as requested into excel and word documents.
- Ad-hoc duties as requested by your line manager.
Experience Required:
- Previous experience in a customer service or receptionist role.
- Excellent verbal communication skills with clear English pronunciation.
- Basic computer proficiency including Microsoft Office applications.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail.
- Professional telephone etiquette.
- Problem-solving skills and ability to work independently
- Experience with customer relationship management (CRM) software
At JLL, what sets us apart is our culture of collaboration, locally and across the globe. We embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within our UK operations and beyond.
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