Sportsbook Supervisor

Responsibilities

• Manage and oversee all aspects of the Hippodrome Sportsbook
• Report to and liaise with Cashdesk Management routinely to ensure the smooth running of the Sportsbook.
• Provide insights and reports on the Sportsbook performance and customer activity to senior management.
• Ensure compliance with all relevant laws and regulations governing betting activities.
• Provide expert guidance and support to customers regarding betting options and strategies.
• Assist in the development and implementation of promotional campaigns to attract new customers and retain existing ones.
• Collaborate with cross-functional teams to enhance the overall customer experience and streamline operations.

Required attributes

• 3+ years of experience in a sports betting or gambling-related role.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• In-depth knowledge of betting principles, sports markets, and relevant regulations.
• Excellent communication and interpersonal skills to effectively engage with customers and team members.
• Excellent time management.
• Experience with betting software and platforms.
• Passion for sports and a deep understanding of various sporting events and betting markets.
• Proven track record of successfully managing betting operations in a fast-paced environment.
• Fluent English language and good IT skills.
• Excellent communication skills, written and verbal.
• Strong problem-solving skills with a focus on customer satisfaction.
• Ability to work under pressure and make quick decisions in a dynamic environment.
• A proactive approach to identifying opportunities for improvement and innovation.
• Team-oriented mindset with a collaborative approach to achieving goals.
• Ability to train staff to a high standard.
• Eighteen years or over
• Eligible to work in the UK

Technical Skills and Relevant Technologies

• Familiarity with data analytics tools and sports betting software.
• Proficient in Microsoft Excel and other data management tools.
• Experience with Arkle and Artemis systems to manage customer interactions and promotions.

The Hippodrome Casino offers a chance for you to work in a fantastic working environment, with the opportunity of professional development and promotion. In addition to your basic pay, after three months of service you will be entitled to:

• Access to the auto-enrolment pension scheme

• Death in service cover (x2 salary)

• Holiday (20 days plus 8 public holidays)

• Company sick pay (after one year's service)

• An interest free season ticket loan

• Subsidised foreign exchange and discount benefits.