THE CLOSING DATE FOR APPLICATIONS WILL BE FRIDAY 29TH AUGUST 2025
JOB TITLE: Spa Receptionist
JOB REFERENCE: SREC 08/25
REPORTING TO: Spa Operations Manager
HOURS: Full-time position based on 5 days out of 7, including weekend work. Shift patterns are varied, early morning/daytime and evenings.
LOCATION: Roe Valley, Limavady
SALARY: £12.21 per hour
About Roe Valley:
Overlooking its own 18-hole golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, the resort is the perfect place to enjoy a couples retreat, golfing break or a family getaway. Kids can splash into fun with slides and inflatable jet skis in the pool, climb, swing and explore the adventure playground, and enjoy endless laughs in the arcade and helter skelter, as well as trying their hand at driving our mini 4x4s. Choose from our 118 guestrooms or 3 dog-friendly residences. Home to a soothing spa, boasting a thermal suite, as well as a hot tub, sauna and steam room. Dine in the delicious Coach House restaurant, with Fratelli coming soon where kids can enjoy building their own pizzas. We look forward to welcoming you!
About the role:
As a Spa Receptionist, you will focus on maintaining the Spa front-of-house systems and procedures, maximising sales, and ensuring high customer service standards are always maintained.
We pride ourselves on delivering a very high level of customer care, knowledge, and a friendly attitude. We strive to ensure all guest experiences are seamless and guest expectations are met with excellent customer service.
If you are seeking to progress in your career and join an award-winning, supportive team then we would love to hear from you!
Job Description:
The main duties include but are not limited to;
- Working within office guidelines to ensure that all client bookings are accurate.
- Dealing with any guest queries, ensuring the guest experience is seamless and that all expectations are met with excellent customer service.
- Looking after our members
- Dealing with all client queries by phone, post, online, and face-to-face.
- Maintaining a good knowledge of all the Resort’s services in order to deal with daily client queries and bookings.
- Identifying and maximising sales opportunities in all client queries/contact.
- Producing invoices and handling monies with accuracy, providing receipts as required.
- Carrying out Front of House procedures as per the daily checklists.
- Carrying out administrative duties as required.
- Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
The Person:
Essential Criteria, applicants must have;
At least 6 months’ experience working in a dynamic, environment in a customer-facing role.- Proven experience of multi-tasking various job duties in a fast paced environment.
- A good customer service background.
- Confident administrative and IT skills to include word and excel.
- Have a keen interest in beauty, fitness, or the well-being industry.
- Strong interpersonal and communication skills.
- Warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach and be available to work weekdays and weekends.
- A warm, friendly, and energetic with great pride in your overall appearance.
- Experience or an interest in the hospitality industry.
- Sales Experience
Desirable Criteria;
- Previous experience working as a Receptionist.
- Previous experience working in a spa environment.
- Experience or an interest in the hospitality industry
Perks of the job!!
We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html
We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact hr@galgorm.com
GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS