By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Service Delivery Lead

Service Delivery Lead

Have a front row seat at the human side of insurance

Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Service Delivery Lead to be based in the UK.

A fantastic opportunity has arisen for a talented, enthusiastic, and forward-thinking Service Delivery Manager to support our TPA Liability Department. This is a great opportunity for the right person looking to take the next step in their own career development, whilst supporting colleagues with theirs, and ensuring we continue to deliver the exceptional service expected of us.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

The skills you will have when you apply:

• Client Service Delivery or Operational Leadership: Deliver client operational and customer service requirements.
• Team Support: Support claims handlers, including 1-2-1 framework delivery.
• Goal Achievement: Set and achieve qualitative and quantitative goals (productivity, utilisation, SLAs/KPIs, ET).
• Client Interaction: Act as the key entry point for the client and Sedgwick's internal Client Director/Client Relationship Manager (CD/CRM).
• Experience of Liability claims in a TPA, Insurer or Solicitor is essential.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Employee assistance programme for employee wellbeing

• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.