Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Service Delivery Lead at our Malvern site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.
The Role:
As a Service Delivery Lead you will be working in a customer facing role which is responsible for the overall service management taking accountability and responsibility for the day to day operational delivery assurance of managed services across a large complex programme.
Day-to-day, you will be responsible for the day to day running of the agreed service operations strategy, ensuring that key performance indicators and opportunities for improvements are identified appropriately.
Your responsibilities will include:
Ensuring the delivery of all services within the QinetiQ portfolio are compliant with the expectations, contractual obligations of the business and its customers
Driving overall customer excellence in order to improve customer satisfaction
Solving complex problems ensuring risks are minimised and the continuation of services delivered
Ensuring all service delivery staff are provided with relevant and consistent training in line with business needs
Influencing key stakeholders and decision makes through the promotion of Service Operations strategies
Accountability for the management and day to day operations of the QinetiQ service desk and third parties
Essential experience of the Service Delivery Lead:
The ability to lead a service delivery team with a strong competency of ITIL
Previous experience in managing service delivery proposition within large and complex organisations
Proven experience analysing data and information to make informed decisions
A Strong operational understanding of service supply chains and the ability to engage with customers across multiple levels
Previous experience driving customer excellence and solving complex issues
Prior experience of service delivery concepts and techniques
Essential qualifications for the Service Delivery Lead:
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
This role is 37 hours per week based at Malvern and is fully on-site.
Please note DV clearance will be required for this role
Malvern
The Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK’s defence capabilities. Developing technologies for military and civilian applications, including sensors, communications and cyber security
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq
Our Benefits
Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community
Our Recruitment Process:
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.
Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in.
Please note that all applicants for this role must be willing to go through DV Clearance.
UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)