IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
PURPOSE OF ROLE:
- Manage and schedule Field Technicians' work to drive efficiency for both the business and customers.
- Support departments with scheduling-related customer queries and prioritise accordingly.
- Understand customer expectations to meet service lines.
- Use various systems to satisfy all stakeholders and generate the right outcome.
- Analyse and comprehend the abort process, take ownership and work to reduce future same site aborts
MAIN RESPONSIBILITIES
- Optimise technicians’ schedules to drive efficiency.
- Conduct root cause analysis on failure demand, identify trends and reduce future risks.
- Share skills and knowledge with colleagues.
- Assist with RFM requests regarding schedules.
- Collaborate with other teams to ensure a high-quality service for IMServ customers and meet service levels.
- Take full responsibility for issues and resolve them promptly.
- Manage and prioritise your workload to meet team and industry deadlines.
- Liaise with technicians where applicable to achieve the most efficient schedule
PERSON SPECIFICATION:
Technical Skills, Knowledge & Experience
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.)
- High computer and system literacy for multiple systems.
- Previous customer service or contact centre experience.
- Experience in target-based environments.
COMPANY BENEFITS:
- 28 days annual leave plus Bank Holidays
- Annual leave Buy & Sell scheme
- Enhanced Salary Sacrifice Pension Contributions
- Life Assurance up to 6 X Base Salary*
- Simply health – Healthcare plan (Upgrades available)
- In Office & Out of Office Social Events
- Retailer Discounts Platform
- Employee Assistance Program
- Wellbeing Centre
- Car Salary Sacrifice Scheme*
- Reward & Recognition
(*Length of service & T&Cs apply)
Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.
Diversity and inclusion have long been at the heart of of IMServ’s success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.
These are the key drivers of our business, that our customers really look to us for.
(Please note that we reserve the right to close this position before the expiry date)
Job Types: Full-time, Permanent
Pay: £26,500.00-£28,800.00 per year
Additional pay:
- Bonus scheme
Schedule:
- Monday to Friday
Application question(s):
- Do you have experience of working within a Target driven environment?
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person