ROLE OVERVIEW
The Retail Assistant is responsible for delivering exceptional customer service across the retail outlets & charging facilities at the GRIDSERVE Electric Forecourt(R).
The Retail Assistant will greet, serve and interact with customers, building positive relationships helping to promote repeat custom. Full training will be provided to ensure the highest standard of service can be delivered resulting in positive customer feedback and satisfaction evidenced through audit results, reviews and ratings.
The Electric Forecourt is one of the most technically advanced electric vehicle charging stations, powered by 100% renewable energy with a retail facility featuring a high-quality lounge for customers to use while their vehicles are charging. This also acts as an educational area, providing information about electric vehicles, solar energy generation and ecology.
MAIN RESPONSIBILITIES
- Deliver excellent and memorable customer experiences by greeting customers, taking their orders and/or answering queries as required to meet and exceed their expectations.
- Operate the till and process payments in line with company processes and procedures.
- Fulfil orders by ensuring high quality hot drinks, cold drinks and food preparation in accordance with brand excellence standards.
- Support customers with their electric vehicle charging needs as required
- Resolve customer complaints where possible or escalate, as required.
- Champion new customer and sales initiatives through demonstrations, setting up displays and promotional items and/or communicating current offers.
- Stock merchandising and replenishment.
- Maintain excellent standards of health, safety, cleanliness and organisation both internally and externally at the Electric Forecourt, in line with health and safety and brand standards.
- Comply with all food safety and allergen related legislation, policies and processes.
- Take responsibility for keeping up to date with and understanding all cascaded company and team specific information.
- Utilise company learning platform to stay on top of all mandatory and development training.
- Work a range of early/late shifts, weekends and bank holidays in line with the Forecourts operating hours including acting as a keyholder when required. (04:00-22:30)
- Adhere to all company policies, procedures and business ethics codes including anti-bribery, environmental and quality management systems in compliance with ISO standards.
PERSON SPECIFICATION
Required Experience
- Experience in a similar retail or customer service role
Required Skills and Abilities
- Excellent customer service skills.
- Good communication and conflict resolution skills.
- Strong social skills and able to build rapport with all types of people.
- Reliability skills including time management and punctuality.
- Ability to learn new and develop existing skills through dedicated and on the job training e.g. Safe, high-quality coffee and food preparation, H&S compliance and excellent customer service skills.
- Ability to understand, and adhere to, cascaded company information.
- Ability to use communication tools such as Microsoft Teams, Engage and Connect.
Equal Opportunity statement:
GRIDSERVE is committed to being an Equal Opportunity Employer. We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.
Company culture & values
GRIDSERVE prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’.
We aim to work with awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold:
Be awesome We aim to delight: ‘great’ is our minimum bar
Positively charged We are positive people who approach life and every task full of healthy energy
Synergy seekers We have each other’s back, and appreciate that the whole is greater than the sum of its parts
Legacy creators We strive to deliver positive change through strong ethics and sustainable choices
Straight up We are open, honest, direct people who accept responsibility and sweep nothing under the carpet
Risk mitigators We stack the odds in our favour by taking risks we have the ability to influence
Thought leaders We have the strength and conviction to create a better path, and to follow gut instincts
Solutions focussed We embrace problems as opportunities and focus our time and energy on solutions
Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. We encourage everyone to participate actively and respond to our commitment to equality.
Company benefits:
- Financial benefits: competitive pay, share options, pension, life insurance, income protection, retail & entertainment discounts.
- Wellbeing and work life balance: 33 days annual leave inc. public holidays, remote and flexible working, generous maternity and paternity leave, excellent family cover private health, employee assistance programme, 24/7 GP access
- Planet friendly: EV leasing salary sacrifice scheme, EV leasing referral, cycle to work scheme
- Growth: a dynamic, challenging and rewarding environment with excellent learning and development resources via our top inhouse LMS and exciting career progression opportunities!
Job Types: Full-time, Permanent
Pay: £12.60 per hour
Expected hours: No less than 40 per week
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Ability to commute/relocate:
- Gatwick Airport RH6: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you available to work between the hours of 4am - 10:30pm?
- Are you over the age of 18?
- Do you have Key Holder Experience?
Experience:
- Hospitality: 1 year (required)
- Barista: 1 year (preferred)
Work Location: In person