Overview
We are seeking a dedicated and professional Hotel Receptionist to join our team.
The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.
This role requires strong organisational skills, attention to detail, and the ability to handle various administrative tasks efficiently.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process
- Manage reservations, cancellations, and modifications through our booking system
- Answer phone calls promptly, providing information about hotel services and responding to inquiries
- Maintain accurate records of guest information and transactions through data entry
- Handle administrative tasks such as filing, typing correspondence, and managing emails
- Collaborate with other hotel departments to ensure guest satisfaction
- Process payments and maintain financial records using QuickBooks and Microsoft Office applications
- Uphold high standards of cleanliness and organisation at the reception area
Experience
- Previous office or clerical experience is preferred
- Proficient computer skills, including familiarity with Microsoft Office and Google Workspace
- Strong phone etiquette with excellent communication skills
- Demonstrated organisational skills with the ability to manage multiple tasks effectively
- Experience in data entry with attention to detail is essential
- Previous experience in a hospitality environment is an advantage but not mandatory
If you possess these skills and are eager to contribute to a welcoming atmosphere for our guests, we encourage you to apply for this exciting opportunity as a Hotel Receptionist.
Job Types: Full-time, Part-time
Pay: Up to £12.21 per hour
Language:
- English (preferred)
Work Location: In person