Aura Dentistry&Facial Aesthetics
Join our modern, forward-thinking dental clinic as a Receptionist, where you will be the first point of contact for our patients, playing a vital role in creating a welcoming and efficient environment. We are dedicated to providing exceptional care and a seamless patient experience, and we are looking for a professional who shares our commitment to innovation and outstanding customer service.
Key Responsibilities:
- Patient Interaction:
- Greet patients warmly and ensure they feel comfortable and valued.
- Manage patient check-in and check-out processes efficiently.
- Address patient inquiries in person, over the phone, and via email with a friendly and professional demeanor.
- Handle sensitive information with discretion and maintain patient confidentiality.
- Scheduling and Appointments:
- Manage appointment scheduling, rescheduling, and cancellations using modern practice management software.
- Optimize the clinic’s schedule to minimize wait times and maximize efficiency.
- Administrative Duties:
- Maintain accurate patient records and update information as needed.
- Process insurance claims and assist patients with billing questions.
- Coordinate with dental staff to ensure smooth workflow and communication.
- Monitor and manage office supplies, ordering when necessary.
- Technology and Systems:
- Utilize advanced dental practice management software to manage patient records and scheduling.
- Familiarity with electronic health records (EHR) and digital communication tools.
- Team Collaboration:
- Work closely with dental hygienists, assistants, and dentists to ensure a cohesive and efficient practice.
- Participate in team meetings and contribute ideas for improving patient experiences.
Qualifications and Skills:
- Previous experience as a receptionist or in a customer service role, preferably in a dental or medical setting.
- Proficiency with office technology, including scheduling software and electronic records.
- Exceptional communication and interpersonal skills, with the ability to handle stressful situations calmly.
- Strong organizational skills and attention to detail.
- A patient-focused mindset and a professional, friendly attitude.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with dental terminology and insurance processes is an advantage.
What We Offer:
- A supportive, collaborative work environment in a modern clinic.
- Ongoing training and professional development opportunities.
- Competitive salary and benefits package.
- The chance to be part of an innovative, patient-centered practice.
Join our dynamic team and contribute to a dental practice that values forward-thinking solutions, exceptional care, and a positive work culture!
Job Types: Full-time, Permanent
Pay: From £14.00 per hour
Work Location: In person