Receptionist

Aura Dentistry&Facial Aesthetics

Join our modern, forward-thinking dental clinic as a Receptionist, where you will be the first point of contact for our patients, playing a vital role in creating a welcoming and efficient environment. We are dedicated to providing exceptional care and a seamless patient experience, and we are looking for a professional who shares our commitment to innovation and outstanding customer service.

Key Responsibilities:

• Patient Interaction:
• Greet patients warmly and ensure they feel comfortable and valued.
• Manage patient check-in and check-out processes efficiently.
• Address patient inquiries in person, over the phone, and via email with a friendly and professional demeanor.
• Handle sensitive information with discretion and maintain patient confidentiality.
• Scheduling and Appointments:
• Manage appointment scheduling, rescheduling, and cancellations using modern practice management software.
• Optimize the clinic’s schedule to minimize wait times and maximize efficiency.
• Administrative Duties:
• Maintain accurate patient records and update information as needed.
• Process insurance claims and assist patients with billing questions.
• Coordinate with dental staff to ensure smooth workflow and communication.
• Monitor and manage office supplies, ordering when necessary.
• Technology and Systems:
• Utilize advanced dental practice management software to manage patient records and scheduling.
• Familiarity with electronic health records (EHR) and digital communication tools.
• Team Collaboration:
• Work closely with dental hygienists, assistants, and dentists to ensure a cohesive and efficient practice.
• Participate in team meetings and contribute ideas for improving patient experiences.

Qualifications and Skills:

• Previous experience as a receptionist or in a customer service role, preferably in a dental or medical setting.
• Proficiency with office technology, including scheduling software and electronic records.
• Exceptional communication and interpersonal skills, with the ability to handle stressful situations calmly.
• Strong organizational skills and attention to detail.
• A patient-focused mindset and a professional, friendly attitude.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with dental terminology and insurance processes is an advantage.

What We Offer:

• A supportive, collaborative work environment in a modern clinic.
• Ongoing training and professional development opportunities.
• Competitive salary and benefits package.
• The chance to be part of an innovative, patient-centered practice.

Join our dynamic team and contribute to a dental practice that values forward-thinking solutions, exceptional care, and a positive work culture!

Job Types: Full-time, Permanent

Pay: From £14.00 per hour

Work Location: In person