Dispatch Officer (PTS Day Control)

Band 4

We are looking for internal applications from candidates that meet the following criteria. You will be directly accountable to the PTS Dispatch Supervisor.

Candidates must have 4 GCSEs grade C including English and Mathematics compulsory or equivalent and/or appropriate experience. Candidates ideally should be airwave trained and have knowledge of the cleric system.

Working within a team who plan and schedule journeys, you will be required to plan, monitor and manage resources on a daily basis whilst being responsible for performance in your designated area.

You will be responsible for monitoring the Communications Officer to ensure resources are utilised efficiently.

This position will be in Newburn but you may be asked to travel to Hebburn when required.

• Directly accountable to the PTS Dispatch Supervisor. for the effective

and efficient deployment of PTS resources to agreed performance levels.

• To provide continuous improvement to the development of the Control

function, monitoring performance and recommending action as appropriate

• To provide an efficient and effective response to non-urgent patients utilising

resources to a maximum.

• To monitor and manage of all North East Ambulance Service (NEAS) Patient Transport Service (PTS) vehicles and staff, including Third Parties, on a daily basis.
• Maintain sound relationships with external stakeholders, interested parties and other services.
• Liaise closely with all clinical departments, GP surgeries and their managers and staff as well as dealing with patient enquiries.

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job