Product Release Content Manager

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises.  Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.  Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

We’re looking for a highly organised Product Release Content Coordinator to join our PMO team. You’ll be the bridge between R&D and the rest of the business - taking raw product information and ensuring each team receives what they need, in a format they can work with.

You won’t be writing final content or sales materials - but you will be the one making sure the right people have the right information, at the right time, and in a usable format.

Key Responsibilities: 

• Gather raw content: Collect product information directly from R&D, however it’s provided - specs, technical notes, feature outlines, etc.
• Light processing:
  • Translate dense or technical language into plain English summaries
  • Group and structure fragmented information
  • Extract key facts from long documents
  • Reformat or convert files as needed
• Distribute appropriately:
  • Send tailored content to the relevant teams:
    • Sales → concise feature summaries
    • Support → full technical specs
    • Marketing → concept briefs and positioning context
• Chase and clarify: Follow up with R&D to close information gaps or resolve confusion
• Maintain the source: Keep all source materials clearly organised, version-controlled, and accessible to stakeholders

What You Won’t Do

• Write polished marketing or sales copy
• Build training or onboarding programmes
• Create customer-facing documentation
• Own messaging or campaign decisions
• Act as the final approver for any content stream

Skills, Knowledge and Experience:

• 2–4 years’ experience in content coordination, project support, product ops, or similar roles
• Comfortable working with technical content (without needing to be a technical expert)
• Naturally structured and methodical - you spot gaps, chase details, and keep things tidy
• Able to translate complexity into something others can act on
• Confident using basic collaboration tools (e.g. SharePoint, Confluence, Teams)

Why This Role Matters

When new products or features come out of R&D, the entire business needs to move quickly - from marketing and sales to support and operations. This role ensures that information flows clearly and efficiently, helping us shorten our time to market and deliver a more professional customer experience.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. 

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. 

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