Description
Windward is looking for a customer-obsessed Outbound Product Manager to act as the voice of the customer for our Trading & Shipping (T&S) vertical. You will be reporting to Windward's Trading and Shipping Director of Product, embedded in the field meeting clients, gathering strategic insights, and ensuring the relevance and resonance of our product strategy.
Key Responsibilities
- Serve as a daily interface between our customers and the product organization.
- Conduct in-depth discovery meetings, customer visits, and workshops with T&S clients globally.
- Identify unmet customer needs and market trends; synthesize insights into clear, actionable product inputs and validate existing product-market fit for current T&S solutions.
- Continuously test product hypotheses through structured feedback loops and iterate based on market reality.
- Act as a strategic sounding board to challenge internal assumptions using field-derived evidence.
- Work closely with the Product team to translate customer needs into prioritized product requirements.
- Collaborate with sales, customer success, and marketing to align GTM efforts with product direction.
- Represent Windward at industry events, forums, and strategic customer meetings.
- Be an advocate of the Windward brand and product vision in every customer interaction.
Requirements
Requirements
- 5+ years of experience in the Trading & Shipping industry - a must!
- Experience in Product Management within B2B SaaS companies
- Proven experience managing AI/ML-based products, with a solid grasp of model workflows, data pipelines, and the tradeoffs between performance and explainability.
- Extensive customer-facing experience, including running discovery sessions, field interviews, and roadmap presentations with enterprise clients.
- Excellent communication skills, with a knack for translating complex technical insights into compelling customer narratives.
- Deep empathy for users and a passion for solving real-world problems.
- Willingness and ability to travel frequently (~30-50%) across Europe and globally as needed.