04/09/2025, 12:00
An exciting opportunity has arisen to join North Wales Police as a Police National Computer (PNC) Assistant on a permanent basis. As the PNC Service Assistant you will update and disseminate information held on all applications of the Police National Computer, including Criminal Records on the Phoenix Application, whilst receiving and dealing with all telephone enquiries relating to PNC checks from officers and non-police agencies. You’ll also manage and administer the warrant database to ensure the execution of warrants efficiently and expeditiously.
In return you’ll receive an excellent salary which includes a 14% shift allowance and 2.5% weekend working allowance, alongside many additional benefits as listed on the North Wales Police website. You will be required to work 37 hours per week on a rotating shift pattern, which is detailed below;
Week 1: Monday to Friday: 08:00 to 16:00
Week 2: Monday to Friday: 16:00 to 00:00
Working 1 in 8 weekends 11:00 to 19:00
Here are some of the accountabilities of the PNC Service Assistant role:
OVERALL PURPOSE OF JOB:
To update and disseminate information held on all applications of the Police National Computer including Criminal Records on the Phoenix Application. Receive and deal with all telephone enquiries relating to PNC checks from officers and non-police agencies.
To manage and administer the warrant database together with related tasks involved in ensuring the execution of warrants efficiently and expeditiously in accordance with Force Policy. To conduct searches on various systems as required.
DUTIES AND RESPONSIBILITIES:
- Interrogate Niche in respect of arrests and Postal Requisitions, managing conditional bail and offenders who have been placed as ‘Under Investigation’
- Input details from Phoenix Source Documents as well as via the Niche system in relation to offences, MO’s and descriptions then quality assuring all information is correct after completion
- Matching up Court Results to Impending cases on the Police National Computer both via the Bichard system and the Crown Court Xhibit system.
- The interpretation of the different types of Magistrates and Crown Court results in order to enter accurately onto the Police National Computer.
- Updating of impending matters where appropriate.
- Key-wording of offences.
- To key-word offences from Victim’s statements so the relevant search facility can work.
- Quality control of Phoenix Source Documents.
- Liaise with and advise Police and outside agencies in an operational/investigative context in the aim of detecting crime.
- Update and disseminate information from all applications of the Police National Computer.
- Create electronic records and maintain RMS database of all warrants issued by North Wales Magistrates Courts and Crown Courts for non-appearance and tasking to divisions.
- Circulation of Court warrants on PNC.
- Audit and upkeep of PNC warrant store i.e. ensuring all enquiries are made to trace defendants and all avenues of enquiries are pursued.
- Ensuring detained markers are received and any PNC entries are valid to ensure against wrongful arrest.
- Liaison with Magistrates Courts, Crown Courts and CPS in respect of warrant matters. Dealing with recalls, re-dates and reports of non-execution for information of the Magistrates/Lawyers at court hearings.
- Dealing with enquiries from outside agencies and providing advice to members of the public who contact the department.
- Liaison with custody offices both in force and outside to provide details of persons wanted on warrant in custody. Arrange/liaise with custody officers or Group 4 as to detainees at court. Advise CPS and Magistrates Clerks Offices of persons detained on warrant.
- Liaison with Listing Offices, CPS and Prisoner Location Services as to production of prisoners from Prisons etc in respect of failing to appear matters.
- Monitoring of warrants for Young Offenders to ensure execution within Young Offender timescales. Prepare statistics on timeliness of execution of Young Offender warrants. Advise courts of current position relating to Young Offender warrants for review hearings.
- Knowledge and understanding of electronic tagging procedures to include arranging arrest in respect of breaches.
- Auditing to include court registers, driver disqualifications, warning signals and other general auditing duties.
- Ability to conduct full VODS and Quest searches (descriptive vehicle/person checks).
- To act as mentors for new members of staff.
- Assist with the duties of Team Leaders during their absence.
- Promote and comply with North Wales Policies on equal opportunities and health and safety both in the delivery of services and the treatment of others.
- Any other duties as directed by a Supervisory Officer commensurate with the post and salary grading.
Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.