Pensions Implementation Specialist (Administrator)

TPT is seeking a dedicated Pensions Implementation Specialist, with a focus on pension administration, to deliver high-quality support for our schemes and employers. If you’re passionate about service excellence and continuous improvement, we want to hear from you.

Role Overview

Provide technical oversight, quality controls, and comprehensive administration knowledge and support for pension implementation projects (such as bulk transfers in and out, new scheme onboarding, and buy ins and outs), ensuring data integrity and outstanding service to members, employers, and colleagues.

Key Responsibilities

• Deliver excellent customer service and maintain accurate records.
• Take responsibility for the accuracy and integrity of member and employer data at all times.
• Manage and support all aspects of implementation administration, including reviewing scheme documentation, member guides, standard letters, and user acceptance testing.
• Support and oversee scheme events during implementation, such as valuations, annual benefit statements, and data validation.
• Act as a Subject Matter Expert for implementation projects and processes.
• Manage and actively participate in the handover of schemes to the administration team, including designing and delivering training sessions.
• Develop templates and proformas to support automation of calculations and validation of system outputs.
• Collaborate across teams and identify process improvements.

Skills & Qualifications

• Proven experience working with Defined Benefit pensions.
• Proficiency in manual benefit calculations.
• Intermediate level skills in Word & Excel.
• Ability to train others and work independently with initiative.
• Strong problem-solving, analytical, and organisational skills.
• Adaptable and able to perform under pressure.
• PMI Qualified or Part Qualified is desirable.
• GCSEs (or equivalent) in Maths and English (C/4 or above).

Our family-like culture boasts experienced staff who readily share their knowledge. You’ll have real influence, owning and improving the processes we use, and contributing to the planning and selection of your projects. We celebrate successes together, offer fantastic professional development through on-the-job training, internal programs, and external courses. We also have a strong track record of promoting from within.

If you’re ready to make a difference and support our members and employers, apply today!

TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with over 75 years’ experience of managing defined benefit and defined contribution pension schemes. It has £9.6 billion of assets under management (as at 30 September 2023) and 448,000 members.

TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.