Shrewsbury Health Hub To check in patients for their appointments at the Health Hub. To answer telephone calls and reception desk queries promptly and professionally. Direct requests for information to other teams, Practices and other agencies as required. Carry out system searches as requested.
Monitor and maintain the reception area. Support all clinical staff with general tasks as requested. Liaise with practices on their daily allocation of appointments for the Minor Illness Clinics and Winter Illness Centre. Asthma Clinics Shrewsbury PCN run asthma clinics during the summer period for patients who have had an exacerbation or are high users of reliever inhalers.
The Patient Administration Care Coordinator will be expected to: Run searches on EMIS to identify patients who fit within the target population. Contact patients via telephone explaining the service and inviting them for an asthma review at the Health Hub. Process and effectively signpost patients to their asthma appointment. Support clinical staff running the asthma reviews with general tasks as requested.
Blood pressure project PCN's are expected to offer appropriate follow-ups, to ensure high blood pressure (BP) is followed up and to proactively review historical records to identify patients who are not on the hypertension register, but whose last recorded BP was equal or higher than the qualifying range for hypertension. The Patient Administration Care Coordinator will be expected to: Carry out searches using EMIS to identify patients who have had a high BP reading with no further follow-up. Contact patients via telephone or text message to ask them to complete 7 days' worth of BP readings. Follow the PCN protocol for BP readings to ensure patients are accurately followed up through recalls for annual BP checks or an appointment is scheduled with a healthcare professional to carry out further tests.
Keep track and maintain a register of patients contacted. This job description is only a very brief summary of what a Patient Administration Care Coordinator's job will entail, and the role will expand and change over time as the needs of the PCN changes.