Job Purpose:
To coordinate scheduled PPM’s for several key customer accounts in line with service delivery KPIs.
Key Responsibilities & Accountabilities
- Co-ordinating with Engineering Supervisor to ensure that all allocated customer’s
PPM/ Sub jobs works have been planned accordingly as per scheduling agreement.
- Contact all sites that require prior notice, and confirm engineer’s attendance date
and time. Update engineer’s planner accordingly.
- Process task’s that have been completed by the engineers into the correct LOC.
- Troubleshoot problems arising with service deliveries and provide solutions or
work-around
- Deal with ad-hoc customer enquiries.
- Work with internal staff to ensure a professional and efficient delivery of the Service.
- Liaise with customers, keeping the customer constantly updated during all stages of
the service delivery.
- Raise relevant paperwork and maintain up to date information on the department’s
computer system Opuz.
- Ensure that client process guides are updated regularly for all assigned contracts.
- Collating data as requested by the Service Delivery Manager
Required Skills
- Customer Service Experience
- Excellent communication skills with the ability to deal with internal and external customers
- Excellent data entry and administration skills
- Organisation, planning and priotitisation skills
Benefits
- 37.5 hours per week - 8am-4pm (Monday - Friday)
- 22 Days holiday per year plus bank holidays, offering you additional 1 day leave for birthday after 2 years service
- Mobile Phone
- City & Guilds Affiliated Training Programme
- Private Medical Care or Alternative Cash Plan after 2 years service
- Enhanced Sick, Maternity & Paternity Leave
- 24/7 Employee Assistance Programme
- Employee Discount Scheme - saving up to £240 per month on food & groceries
- Core Values Champions Rewards - peer nomination every quarter with reward vouchers for nominations
- Annual development & review process