UK-Educational Programs - Coordinator Educational Programs
POSITION PURPOSE
CASE’s education division is charged with delivering multiple professional development opportunities to our membership. This position is responsible for supporting CASE’s online education in program development and experience, systems administration, attendee communication and volunteer stewardship.
ESSENTIAL FUNCTIONS
The core functions of this position include but are not limited to the following:
Program/Project Management

Coordinates administrative activities related to online education, including content and materials preparation for online courses and conferences
Provide back & front-end LMS support, including setting up events/courses in the LMS
Coordinates speaker and learner communication
Liaises with other CASE departments to create and maintain online product and webpages
Work with SMEs to develop content for online education, including webinars, courses, and virtual conference programs
Project management, tracking and reporting related to online education initiatives
Respond to inquiries sent to the online learning email.
Engages in professional development activities to stay current in online education best practices
Serve as back up to provide additional support for conference education team when needed
Fiscal Management/Budget Responsibilities/Judicious Use of Resources
Exercises fiscal responsibility in the utilization of all CASE resources.

Liaison Responsibilities

Works cooperatively and diplomatically with all divisions and regions.
Liaises with CASE colleagues in other parts of the world to ensure the best sharing of ideas, expertise and knowledge.
Incorporates tasks and/or projects related to objectives as directed by the CASE Strategic Plan.
Image Responsibilities

In keeping with the CASE Values Statement, ensures that CASE is well represented by exercising a high degree of professionalism, accuracy, and ethics, in all activities, services, and products.
Performs other duties and responsibilities as assigned by the Supervisor.
Problem Solving and Judgement

High level judgement and problem-solving skills are required, as the incumbent is frequently faced with situations which require immediate action in response to issues and requests. The breadth and depth of understanding of an issue and the key internal/external persons handling the issue, and the way in which the issue is handled, all affect the outcome of the situation.
Professional and Organizational Knowledge

The position requires that the incumbent quickly develop a deep understanding of CASE, its policies and procedures and an understanding of the culture and regional and divisional interdependencies.
The position requires a deep understanding and respect for the organization’s systems and workflow.
Position Requirements

Education and Experience:
Bachelor’s degree preferred; 2-3 years’ work experience in project coordination within a customer-service environment required; advancement-related experience, volunteer management experience, program development and online education experience highly desirable. English and Spanish fluency preferred.

Skills and Abilities:
A demonstrated interest in advancing education in the not-for-profit sector.
A strong commitment to contributing to an organizational culture that celebrates diversity and inclusion.
An understanding and interest in engaging with a broad range of cultures and countries.
Must exhibit superior customer service skills, self-motivation, and the ability to interact effectively with a variety of constituents, both internal and external.
Excellent written and verbal communication, organizational, interpersonal, and problem-solving skills necessary.
Commitment to learning new skills and proficiency in Microsoft Office required.
Ability to work independently and in a team to accomplish goals and meet deadlines.
Ability to lift 25 pounds.
About

CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to inspire, challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions. Advancing education in over 3,100 member institutions, CASE has 90,000 members in 80 countries.
Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include alumni relations, development services, digital, communications, fundraising, government relations, marketing and web. Individual members are at all stages of their career and may be working in universities, schools, colleges, cultural organizations or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work.
Headquartered in Washington, DC, CASE works across all continents from its regional offices in London, Singapore and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers and staff. Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.

Management reserves the right to review and revise this document at any time. This document represents a description of intended job content, and should not be construed in any way to be a contract of employment.