AG Hotels Group is a fast-growing UK hospitality company with 21 hotels under its portfolio, focused on delivering excellent guest experiences.
We are looking for a Night Receptionist for our flagship property in London - The Crown Hotel, based in Cricklewood.
Key Responsibilities:
- Greet all guests warmly upon arrival and departure.
- Handle check-ins, check-outs, and guest queries efficiently and professionally during night shifts.
- Handle cash and credit card transactions accurately
- Perform nightly audit procedures as required, including reconciling daily revenue and preparing reports.
- Assist with reservations and handle telephone/email inquiries promptly and courteously.
- Monitor the security of the hotel during the night, ensuring health, safety, and emergency procedures are followed.
- Handle and resolve guest complaints effectively, escalating issues when necessary.
- Ensure the reception and public areas remain clean and presentable.
- Support colleagues across departments to deliver seamless guest experiences.
Requirements:
- Previous Front Office/Reception/Customer Service experience preferred (hotel night experience is an advantage).
- Excellent communication and interpersonal skills.
- Ability to work independently and remain calm under pressure.
- Attention to detail with a proactive and problem-solving approach.
- Knowledge of PMS is preferred but not essential.
- Flexibility to work nights, including weekends and public holidays.
- Right to work in the UK.
Job Types: Full-time, Part-time
Pay: £12.85 per hour
Expected hours: 25 – 30 per week
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Relocation assistance
Application question(s):
- Which PMS system have you used in your previous hotel roles?
- How many years of experience do you have in hotels?
Work Location: In person