Night Receptionist

AG Hotels Group is a fast-growing UK hospitality company with 21 hotels under its portfolio, focused on delivering excellent guest experiences.

We are looking for a Night Receptionist for our flagship property in London - The Crown Hotel, based in Cricklewood.

Key Responsibilities:

• Greet all guests warmly upon arrival and departure.
• Handle check-ins, check-outs, and guest queries efficiently and professionally during night shifts.
• Handle cash and credit card transactions accurately
• Perform nightly audit procedures as required, including reconciling daily revenue and preparing reports.
• Assist with reservations and handle telephone/email inquiries promptly and courteously.
• Monitor the security of the hotel during the night, ensuring health, safety, and emergency procedures are followed.
• Handle and resolve guest complaints effectively, escalating issues when necessary.
• Ensure the reception and public areas remain clean and presentable.
• Support colleagues across departments to deliver seamless guest experiences.

Requirements:

• Previous Front Office/Reception/Customer Service experience preferred (hotel night experience is an advantage).
• Excellent communication and interpersonal skills.
• Ability to work independently and remain calm under pressure.
• Attention to detail with a proactive and problem-solving approach.
• Knowledge of PMS is preferred but not essential.
• Flexibility to work nights, including weekends and public holidays.
• Right to work in the UK.

Job Types: Full-time, Part-time

Pay: £12.85 per hour

Expected hours: 25 – 30 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Relocation assistance

Application question(s):

• Which PMS system have you used in your previous hotel roles?
• How many years of experience do you have in hotels?

Work Location: In person