ABOUT US
MGM Muthu Hotels is one of Europe's premier hotel companies, offering unparalleled experiences in some of the world’s most sought-after destinations. With a portfolio of over 50+ properties across Portugal, Cuba, Kenya, Scotland, England, Spain and India, we take pride in our wide range of properties, from luxurious beachfront resorts to city hotels and boutique escapes.
As we continue to grow, we are looking for passionate team members to join our team. At MGM Muthu Hotels, you’ll have the opportunity to work alongside colleagues from diverse cultures, gaining invaluable international exposure and hands-on experience.
We believe in creating memorable stays for our guests while fostering a culture of excellence, inclusivity, and growth for our team members.
Join our vibrant team and become a part of a dynamic organisation, where learning, growth and international exposure are just the beginning.
JOB LOCATION: FORT WILLIAM, SCOTLAND
NIGHT PORTER JOB RESPONSIBILITIES:
- Provide a warm and professional welcome to all guests arriving at night, ensuring excellent customer service.
- Handle late check-ins and early check-outs efficiently.
- Monitor hotel security, conduct regular patrols, and ensure the safety of guests and staff.
- Assist guests with luggage and provide support with any overnight requests.
- Carry out basic housekeeping and cleaning duties to maintain cleanliness in public areas.
- Respond to guest inquiries and resolve issues promptly and professionally.
- Prepare and set up the restaurant for breakfast service if required.
- Assist with administrative tasks, including processing reservations and handling guest payments
Requirements:
- Previous experience in a similar role or in customer service/hospitality is desirable but not essential.
- Excellent communication and interpersonal skills.
- Ability to work independently and handle night shifts confidently.
- Strong problem-solving skills and attention to detail.
- Basic IT skills to operate hotel booking systems.
- A proactive and friendly approach to guest service.
- Must be flexible and able to work weekends and public holidays.
Job Types: Full-time, Part-time
Pay: Up to £12.21 per hour
Benefits:
- Discounted or free food
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Fort William PH33: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (preferred)
Location:
- Fort William PH33 (preferred)
Work Location: In person