Department: Customer Operations
Location: Sheffield (Hybrid working with 3 days p/w in office)
Full time, permanent
Salary: £26,422 basic; commission potential based on delivery of key KPIs
Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools' needs at the core, ensuring they are innovative, trusted education solutions.
Role overview:
We are looking for a Learner Success Advisor to support the growth of Tes Institute’s accredited, high-demand teacher training programmes by driving leads and conversions from both inbound and outbound channels.
The successful candidate will proactively build a pipeline of opportunities, engage with learners across the education landscape—from teaching assistants to senior leaders—and deliver a high-quality, consultative service leading to formal programme enrolments.
Reporting to the Tes Institute Operations Manager, this role is ideal for someone commercially driven, with excellent rapport-building skills and a passion for supporting learners into the right professional training opportunities.
Key Responsibilities:
- Proactively contact learners (inbound and outbound) to recommend appropriate training programmes and secure their commitment
- Build and manage a robust pipeline of new business opportunities across multiple outbound lead channels (e.g., LinkedIn, email, referrals, forums)
- Achieve and exceed KPIs related to lead generation, conversion, revenue and productivity
- Maximise time spent engaging new potential learners and ensure exceptional learner service quality
- Collaborate cross-functionally to ensure a seamless learner journey and satisfaction
- Identify opportunities for cross-sell and upsell while championing the Tes brand
- Maintain strong learner relationships and deliver consistent messaging about Tes Institute’s value and programmes
- Proven experience in a Sales Advisor or similar role with both inbound and outbound engagement
- Self-motivated, target-driven and confident working in a fast-paced, dynamic environment
- Strong consultative approach to identify learner needs and match them with relevant solutions
- Track record of achieving or exceeding KPIs
- Exceptional written and verbal communication skills
- Ability to manage your own time and opportunities effectively with high levels of organisation and accountability
- Desirable: Knowledge of the UK and British International Schools market and/or teacher training qualifications
- 25 days annual leave rising to 30
- 5% pension after probation
- State of the art city centre offices
- Access to a range of benefits via My Benefits World
- Discounted city centre parking
- Free eye care cover
- Life Assurance
- Cycle to Work Scheme
- EAP (Employee assistance programme)
- Monthly Tes Socials
- Access to an extensive Learning and Development menu