Role Overview:
As a Junior Customer Service Support Representative, you will play a key role in providing exceptional service to customers while supporting our marketing initiatives. You will assist in handling customer queries, offering information, and ensuring every interaction reflects our clients’ brand values. This is an excellent opportunity for someone looking to start a career in customer service and marketing.
Key Responsibilities:
- Respond to customer enquiries via phone, email, or chat in a professional and friendly manner.
- Provide accurate information on products, services, and campaigns.
- Assist in resolving customer issues or escalating them to the appropriate team.
- Maintain up-to-date and accurate records of customer interactions.
- Support the marketing team with customer feedback and insights to improve campaigns.
- Represent client brands with professionalism, enthusiasm, and a customer-first attitude.
- Work towards set service and quality targets.
Requirements:
- Strong communication and interpersonal skills.
- A positive, enthusiastic, and professional approach to customer interactions.
- Ability to multitask and manage time effectively.
- Basic IT skills and the ability to learn new systems quickly.
- Previous customer service experience is an advantage but not essential.
- Willingness to learn and grow within the marketing and customer service field.
Benefits:
- Full training provided.
- Career development opportunities in both customer service and marketing.
- Friendly, supportive team environment.
- Hands-on experience representing well-known brands.
Apply Now:
If you are eager to learn, enjoy helping people, and want to be part of an energetic marketing team, we’d love to hear from you. Submit your CV today.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Manchester M2 (required)
Work Location: In person
Application deadline: 24/08/2025
Expected start date: 25/08/2025