Customer Service & Retail Support Coordinator
Location: Glasgow (supporting both our Edinburgh & Glasgow stores)
Job Type: Full-time (40 hours, Monday – Friday)
Reports to: Senior Management
Company: BoConcept Scotland
About Us:
BoConcept is a global leader in premium furniture and interior design. We blend Danish design heritage with modern lifestyle solutions — and exceptional customer service is at the heart of what we do.
We’re looking for a highly organised Customer Service & Retail Support Coordinator to support our teams in Scotland. You’ll manage daily service operations, help resolve customer issues, and ensure smooth coordination between our stores, install teams, and global supply chain.
Key Responsibilities:
- Follow up on delivery feedback and manage customer issues and claims
- Coordinate with Denmark and Installation team to schedule resolved claims and update systems
- Handle customer queries via email and phone
- Book third-party service visits and manage follow-ups
- Run and update monthly reports (Including balances and system clean-up)
- Support Install and Store Teams with stock, delivery, and service issues
- Attend regular store and install catch-ups
- Submit compensation/credit claims and order third-party products
What We’re Looking For:
- Minimum 1-year previous experience in customer service or retail support – preferably with a premium brand
- Strong communication and multitasking skills
- High attention to detail and excellent organisational ability
- Comfortable using CRM systems
- A calm, confident, proactive problem-solver with the ability to hold their own during conflicts
What We Offer:
- Competitive salary
- Great staff discounts on BoConcept products
- Supportive team environment
- Career development within a global design brand
ABOUT THE COMPANY
BoConcept was born in Denmark in 1952 and is today a premium retail lifestyle brand with over 300 stores in more than 65 countries. We design, produce, and sell contemporary Scandinavian furniture, accessories, and lighting to style-conscious customers. We also help our customers create a personal home with our comprehensive in-home or store interior design service. We prioritise customer service, and our goal is to ensure that all clients have a spectacular buying experience at every touchpoint.
OUR CORE VALUES
At BoConcept, we believe that a culture should be built from the inside out. Growth, customer focus and performance have many metrics, but we believe the most important is the satisfaction of our people. The feeling of being empowered to produce our best results. That’s why we have created a set of values: the foundation of our collective culture – and shared success. We call it The BoConcept Way. When we build our team, we’re looking for people who have D.R.I.V.E.
DEVELOP YOURSELF Constantly develop and renew yourself so that you are always ready for a new challenge.
REACH THE GOAL Decide where you’re headed and dedicate yourself to finding the best way to get there.
INITIATE SOLUTIONS You can always choose to create your own reality instead of depending on the circumstances.
VALUE DIFFERENCES Seek to understand others’ perspectives and use differences to create even better results.
EMBRACE COLLABORATION Respect each other and play together to get the best results for everyone.
This is an exciting opportunity to join a growing, passionate team who are dedicated to Danish design, and supplying high quality furniture and excellent service to our customers. The role holds tremendous potential for professional development, as the right candidate would find themselves as a key team member in this business.
This role will be 40 hours per week, Mon-Fri. 30 days holiday per year. A desk and IT equipment will be provided in our Edinburgh and Glasgow store, and full training will be provided. Please note that full-time working in-store will be required, to allow this role to be carried out to the highest possible standard.
We are happy to discuss a flexible work pattern or part-time hours for the right candidate but please note we would only consider applications for 25 hours or more per week.
Work remotely
- No
Job Type: Full-time
Pay: £25,500.00-£28,000.00 per year
Benefits:
- Company pension
- Employee discount
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
- Administrative: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 09/05/2025
Expected start date: 25/08/2025