About the Role
We are seeking a proactive Junior Customer Service Agent to join our marketing team. In this role, you will be the first point of contact for clients and customers, providing support and ensuring a positive experience with our marketing services. This is a fantastic opportunity for someone looking to develop their career in customer service and marketing.
Key Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, and live chat
- Assist customers with information about our marketing products, services, and campaigns
- Handle and resolve customer concerns or escalate issues as necessary
- Maintain accurate records of customer interactions in our CRM system
- Collaborate with marketing and sales teams to support client needs and campaign success
- Contribute to improving customer service processes and feedback systems
- Provide support during marketing promotions and events as required
Skills and Qualifications
- Excellent communication and interpersonal skills
- Friendly, patient, and customer-focused attitude
- Strong problem-solving abilities
- Basic computer literacy, including CRM or customer service software familiarity
- Ability to multitask and work efficiently in a fast-paced environment
- Previous customer service experience is an advantage but not essential
- A keen interest in marketing and willingness to learn
What We Offer
- Structured training and ongoing support
- Opportunities for career progression within the marketing sector
- A positive and collaborative workplace culture
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Sheffield S1 4FS (required)
Work Location: In person