Role Overview:
As a Junior Call Centre Advisor, you will play a vital role in our customer support and outreach initiatives. You'll be the first point of contact for customers, delivering excellent service while supporting marketing campaigns and helping to build strong client relationships.
Key Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner
- Provide product and service information clearly and accurately
- Support marketing campaigns by following call scripts and campaign briefs
- Record customer interactions and update call logs and databases
- Resolve customer queries efficiently or escalate when necessary
- Work collaboratively with the wider team to achieve campaign objectives
- Maintain high levels of customer satisfaction and adhere to company quality standards
What We’re Looking For:
- Excellent verbal communication and listening skills
- Friendly, confident, and approachable phone manner
- Ability to work well under pressure and in a target-driven environment
- Strong organisational skills and attention to detail
- A positive attitude with a willingness to learn and grow
- No previous call centre experience required – full training will be provided
- Must have the right to work in the UK
What We Offer:
- Full training and mentoring to support your development
- Opportunities for career progression within the business
- A supportive and sociable team environment
- Regular incentives and team-building activities
If you're eager to start your career in a fast-paced, people-focused environment, this is your opportunity to join a company where your communication skills and enthusiasm will truly make a difference.
Job Type: Full-time
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Location:
- Liverpool L2 1TS (required)
Work Location: In person
Application deadline: 22/06/2025
Expected start date: 23/06/2025