- Be responsible for excellence in order co-ordination support for Numatic products, by maintaining effective customer relationships, identifying customer need and maximising opportunities.
- Be results driven with a strong emphasis on monitoring performance and success.
- Provide insight to junior & middle management on customer needs, helping shape the future of the business.
- Support the Head of International Sales and the International Sales Operations Manager in providing a high standard of service and communication with the Numatic Subsidiaries, including the need to travel to the subsidiaries, or exhibitions, as and when required as well as involvement in customer visits to Numatic including out of hours events
- Support the International Sales Development Manager on business improvement projects for International Partners.
- Use influence and show initiative to resolve sometimes difficult customer issues.
- Embrace product knowledge, keep up to date with product development to provide efficient customer response.
- Provide a focused and professional service when providing quotations and assisting with queries.
- Submit “Fusion” (PLM) requests for new products, reactivation of part numbers or BoM changes as required
- Create and present management reports.
- Implement all service-related changes to processes within the department in a positive, supportive manner.
- Develop open collaborative working relationships and communication excellence in line with Numatic values.
- Specialised knowledge, “A” level or relevant work experience (NVQ Level 3).
- Demonstratable experience of successfully working in an international distribution environment, with strong organisational skills and excellent communication skills
- Commercial & customer relationship experience, able to deal with difficult customer service demands.
- Demonstratable experience showing ability to follow verbal & written instruction & comprehend written material.
- Ability to work under pressure, be results driven, innovative, confident with strong interpersonal skills.
- A valid Passport and clean driving licence
- Strong IT skills, including Word, Outlook, Excel, and PowerPoint.
- Desirable; Previous experience of ERP systems, Oracle, and PLM system; Fusion
- Ability to manage own workload
This exciting opportunity will be based ON SITE in Chard, in the heart of South Somerset. The International Account Executive will be responsible for building and maintaining superior working relationships with customers and internal stakeholders.
Working within the International Sales team you will assist with customer queries, documentation requirements, pricing, order status and shipping details using a variety of communication methods. You will interact directly to provide a high-quality service, whilst supporting revenue through increased sales. You will provide technical advice and guidance to customers, ensuring records are kept up to date and administrative processes work effectively.
Tasks will include prioritising with minimal supervision and undertaking sometimes difficult procedures that support continuous improvement.