Key responsibilities of the role:
- Provide support primarily related to housing needs of older people in the county
- Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
- Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers.
- To provide and maintain statistical information and case records in line with data protection regulations.
- To deliver outreach within the community providing information on the support available and direct support services to older people.
- To negotiate on behalf of clients, ensuring that the client’s best interests are represented.
- Contribute to the maintenance of local information systems.
- To work as part of a team with other advice staff and volunteers.
- To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links.
- To make home / outreach visits as necessary
- To assist with the training and supervision of the advice volunteers.
- Promote the service to local partners and priority clients.
Job Types: Full-time, Fixed term contract
Contract length: 42 months
Pay: £24,060.00 per year
Benefits:
- Bereavement leave
- Company pension
- Sick pay
- Store discount
- Work from home
Work Location: Hybrid remote in Aberystwyth SY23 2LN