“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
About INNSiDE Liverpool
British style, contemporary architecture and Spanish hospitality combine to perfection in this city hotel in the heart of downtown Liverpool. Lively Castle Street and Liverpool Town Hall are just a stone’s throw from the hotel. The refined design, services and facilities in this extraordinary hotel reflect all the energy and vitality of this dynamic city.
** Salary package: £25,860 plus commission on upsell // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**
Receptionist
MAIN JOB PURPOSE: To provide an efficient and courteous service to guests at all times.
Responsibilities will include, but are not limited to:
- Be fully conversant with check-in and check-out procedures.
- Deal with any guest requests during pre-arrivals and throughout their stay, ensuring the information is communicated and/or recorded accurately.
- To promote and upsell additional services on check-in.
- Adhere to all hotel credit policies, taking care with payments and seeking support from the departmental leaders when necessary.
- Observe all security and Health & Safety regulations.
- Answer all telephone calls promptly and efficiently.
- Know the current day’ availability.
- Enrol guests to the Melia Rewards program and explain the benefits of joining.
What are we looking for?
- Previous reception experience, ideally in a similar hotel environment
- Natural people skills
- Excellent and effective communicator
- Flexibility and adaptability
The successful candidate must already have eligibility to work in the UK
Because belonging to the great Meliá family is being VIP
- Holidays: 28 days’ holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.
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