Various positions currently available, for more information please visit our careers page on our website.
Exciting opportunity to join our Reception team at All Saints Resort, Bury St Edmunds.
We are looking for reliable Full Time Receptionist / Host to join our front of house team.
Various shifts available, 7 days rotational, between the hours of 7am – 9pm inclusive of weekends. 1 weekend off a month.
Overview:
- An amazing opportunity to join All Saints Hotel and its expanding team.
- Being part of our Front Desk and Guest Relations team you will provide a personalised service, ensuring all our guests have a special visit. Welcoming them on arrival and being on hand throughout their stay, making them aware of all the wonderful experiences All Saints Resort has to offer.
- Shift Pattern : 40 hours per week across 5 days, with 8-hour shifts, times varying between 7am and 9pm
- Welcoming Guests: conducting a pleasant and professional check in/check out. Ensuring a smooth and personable welcome.
- Guest Assistance: Assist all guests with enquiries, information and address any concerns or issues in a timely, professional manner. Finding solutions to ensure guest satisfaction. Ensuring the Head Receptionist is fully aware of any relevant feedback or complaints from guests and/or other departments.
- Always Demonstrate a High Level of Customer Service
- Have essential knowledge of Hotel Room categories, room rates, packages, promotions and other general product and service knowledge of the Resort.
- Maximize room occupancy and use Upselling techniques to promote Resort Service and Facilities. Following company brand standards.
- Comply with Hotel Security, Fire Regulations and all Health and safety legislation.
- Act in accordance with policies and procedures when using Front of House Equipment and Property management Systems.
About You:
- Previous Experience in customer focused industry, preferably Hospitality
- Positive attitude, friendly manner and approachable
- Genuine passion for providing outstanding customer service
- Flexibility to adapt to changing situations and guests needs
- Good communication skills, both in person and over the telephone
- Excellent grooming standards and smart appearance.
- Ability to work on your own and as part of a team.
- IT proficiency, comfortable using a range of technology.
- Handling payments.
To apply, please send us your CV.
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Work Location: In person