Broughton Plant Hire & Sales are looking to recruit a full-time permanent Hire Desk Controller, to help and support our busy and fast paced tool hire depot, providing very high standards of customer services.
Hours of work - Monday to Friday 7 am – 4.30 pm
Main Duties Key Responsibilities:
- Take telephone and email orders from customers
- Ensure accurate order processing with all hires and off hires
- Dealing with any customer queries
- Offer technical advice when requested with regard to equipment requirements
- Deal with any face to face hires or queries from the Trade Counter
- Liaise with drivers where necessary to ensure equipment is delivered and collected from customers on time and efficiently
Key job requirements:
- Excellent communication skills, both written and verbal
- Experience in the hire industry
- Experience of working in a fast paced operational structure is desirable.
- Excellent customer services skills and telephone manner.
- Ability to work under pressure and using your initiative
Why us:
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.
- Competitive salary
- Holiday pay
- Pension scheme
- Health Assure – Free confidential wellbeing and counselling service
- Perkbox – employee rewards with discounts up to 10% weekly groceries, holidays, vouchers, gym membership, plus much more
If you feel you have the relevant experience, we would love to hear from you to discuss joining a successful team.
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Worsley M28 2QB: reliably commute or plan to relocate before starting work (required)
Experience:
- working in a face paced operational structure: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
Reference ID: Hire Desk controller - Manchester