Assistant Healthcare Support Worker (Progression Scheme) - Emergency Department

Are you ready to make a real difference when it matters most?

At Great Western Hospitals NHS Foundation Trust, our Emergency Department is at the heart of urgent care in Swindon and the surrounding region. We are looking for motivated individuals to join our ambitious organisation as a Healthcare support worker to join our dynamic and supportive ED team, where every day brings new challenges and every action makes a difference.

Working for us will provide you with the opportunity to be part of an experienced team, working in a busy environment enabling you to further develop your skills and experience so you can provide our patients with the high-quality care that we know you strive to deliver.

Why join us?

Be part of a fast-paced, high-performing team that thrives on teamwork, innovation, and clinical excellence.
Work in a modern, purpose built Emergency Department with brand new state of the art facilities.
Continuous professional development opportunities.
Supportive leadership and a strong focus of staff wellbeing and career progression.

This role is offered on a progression scheme where you will undertake the Care Certificate which approximately take 6 months to complete where your pay band will increase.

You will be responsible for delivering individual patient care and will be expected to support the team leaders and the Senior Sister/Charge Nurse. You will need to be highly motivated and enthusiastic, to help improve both the patient experience and the nursing care. You will be working in an environment that will be a challenge to your organisational skills and one that will enhance your knowledge of various specialties.

Applicants will work well under pressure and have a professional, friendly manner. They should be able to use their own judgment to resolve issues and have a sensitive approach to dealing with occasionally difficult situations. We will provide a supportive learning environment and encourage you with your personal and professional development.

On your application please remember to include all of your qualifications (including Maths & English), current and previous work experience and in the supporting evidence express your interest in why you want to join GWH as a Healthcare Support Worker.

At Great Western Hospitals NHS Foundation Trust, our STAR values: Service, Teamwork, Ambition, and Respect are at the heart of everything we do. They guide our actions, shape our culture, and unite us in our mission to deliver outstanding, joined-up care to our community.

This role is offered on either a full-time or part-time basis, giving you flexibility to balance your career with your lifestyle.

You’ll be expected to work the full spectrum of shifts, which includes long days, long nights, and twilight hours.
⏱ Each shift lasts 11 hours and 45 minutes, and we do not operate short shifts.
✅ Flexibility and commitment to covering all shift types is essential.

We offer both permanent and fixed-term contract opportunities, giving you flexibility based on your long-term career goals.

You will be a part of an experienced team delivering individual patient care. You will need to be highly motivated and enthusiastic, to help improve both the patient experience and the nursing care. You will be working in an environment that will be a challenge to your organisational skills and one that will enhance your knowledge of various specialties. Duties include:

Caring and communication with kindness and compassion
Personal Care including catheter care and Incontinence (This includes bodily fluids and faeces)
Nutrition and Hydration support
Pressure Area Care
Collect specimens (routine bodily fluids only)
Moving and handling
Documentation including food & fluid charts and outcome sheets.
Environmental maintenance
Performing care in line with risk assessments and care plans
Ensure all clinical rooms are stocked up with appropriate clinical forms and patient information sheets.
Assist with the preparation of medical notes to facilitate the running of clinics.
Escort to other departments (except theatre)
Instigate Emergency procedure.
Promote person centered values and provide support for patient’s wellbeing and fulfilment.

Please find attached the band 2 and band 3 job description and person specifications