Head of Transformation Management Operations

Job Posting Title

Salary Band

£60,441 - £90,661

Grade: BL

Job Description

About the Role
As Head of Transformation Management Office, you will lead the function responsible for governing and enabling successful transformation across the organisation. 

You'll ensure that change activity is prioritised, governed, and delivered in a consistent, transparent, and strategic manner, and will be the critical link between ambition and execution. Being accountable for embedding the frameworks, you will provide insights and processes that enable the organisation to manage change, with control and confidence.

You will provide visibility of change activity, ensure alignment to strategic priorities, and support value realisation by tracking performance, benefits, and risks throughout the change life cycle at an enterprise level. 

Working closely with the Head of Delivery, you will ensure initiatives are mobilised effectively and that operational teams are ready and enabled to adopt change. Leading our newly formed Change and demand planning team, who will shape the transformation pipeline and drive maturity across the wider function, supporting a culture of delivery excellence, continuous improvement, and organisational readiness for change

About You
The successful candidate will have substantial experience in a senior leadership role with a recognised project and programme management qualifications such as PMP, PRINCE2, MSP, or Agile certifications.

You will have a strong track record of providing governance, assurance, and transparency to enterprise-level change initiatives. You must demonstrate the ability to support and oversee the delivery of enterprise-wide transformation programmes using consistent methodologies, robust controls, and clear reporting mechanisms that provide visibility across the full change landscape whilst designing and embedding transformation frameworks that govern planning, risk, and performance.
 

You will have a deep understanding of change and demand planning, resource capacity modelling, and the sequencing of activities, allowing the organisation to prioritise and allocate resources effectively across initiatives and a proven ability to track and report on benefits realisation and value delivery is essential.

You must be adept at aligning priorities and coordinating efforts across multiple directorates, reducing duplication and ensuring cross-functional collaboration by leveraging your background in managing interdependencies and complex initiatives. Strong commercial and financial acumen is essential, including experience in developing robust business cases, monitoring investments, and tracking performance to ensure efficient use of resources.

The successful candidate will help drive data-informed decision-making and monitor delivery performance through advanced tools such as Microsoft Project, JIRA, and Power BI and be highly proficient in interpreting complex data and presenting insights to a diverse range of stakeholders to improve leadership visibility, accelerating issue resolution, and strengthening overall delivery governance.

About Us

The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.
 

The Group provides traditional financial services, helping people own their own home, plan and manage their finances and operate a 32-branch network across the North-East, North-West, Cumbria and Yorkshire. Our Strategic Solutions subsidiary owns the UK’s leading savings management platform and provides managed technology services to new challenger banks and other established providers.
 

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:  

Financial 

• Corporate bonus scheme (on target 15%, up to a maximum 22.5%) 
• Car Allowance £4,944
• Pension scheme (up to 9% employer contribution) 
• Annual performance related pay reviews  Colleague mortgage scheme  
• Electric car salary sacrifice scheme  
• Life assurance (4x salary) and income protection  
• Access to our financial advisers  
• Access to a range of high street and online discounts  

Work/Life Balance  

• A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions 
• 30 days’ annual leave + bank holidays 
• The option to buy and sell up to 5 days’ holiday  
• Hybrid working (typically 3 days’ home based) 
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood 

Health and Wellbeing  

• Private medical insurance  
• Access to a health cash plan through a Medicash scheme  
• Access to an employee assistance programme  
• Free onsite gym at our Cobalt head office and access to discounted gym’s 
• Two paid volunteering days’ each year 
• Cycle to work scheme 

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at dave.cowell@newcastle.co.uk
 

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