Join Our Team as a Head Concierge in London!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Head Concierge to join our dynamic team in an extremely high end development.
If you’re committed to maintaining high standards in a super-prime residential development and resolving issues efficiently, this role is perfect for you.
- Location: London, W11
- Annual Salary: £35,000
- Hours/Working Pattern: Monday to Friday, 8am-5pm
What You'll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Building Management: Supporting the Building manager with duties as and when required as well as being the senior member of staff on site in their absence.
- Team Management: Responsible for supporting, overseeing and managing the work of the Concierge, Maintenance, Cleaners and other on site staff/contractors.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You'll Bring:
- Experience as a Head Concierge (or equivalent) in the residential industry is highly advantageous but experience as a Concierge in the residential property industry is essential.
- Experience in a Luxury Hotel/Residential Development is advantageous but not essential.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 28 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan