Location: St James's / Pall Mall, London
We are looking for a confident and experienced Team Leader to join our Rapport team at a prestigious client site in central London. Our client is a renowned global financial firm, and this role sits at the heart of their high-end guest services operation — where hospitality meets excellence. You will be leading a reception team within a premium client suite, supporting meetings and corporate events of the highest calibre.
With a team of 3 direct reports and 12 colleagues onsite, this is a dynamic environment where no two days are the same. Attention to detail, personalised service, and a sharp eye for experience-led hospitality are key.
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Lead a front-of-house team to deliver warm, seamless, five-star service to VIP guests, clients, and internal stakeholders
- Oversee the coordination and booking of meeting rooms and event spaces via phone, email, and face-to-face requests
- Guide internal clients through hospitality options, offering tailored advice on food and beverage selections
- Work in partnership with kitchen and service teams to ensure flawless delivery of events and meetings
- Collaborate with other departments to align logistics, AV, security, and event needs
- Maintain daily operations to the highest standard, ensuring consistency and exceptional service at all times
- Manage rotas and schedule cover during staff absences or peak times
- Handle day-to-day challenges, resolve issues quickly, and support with recruitment and team development when needed
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Bring leadership experience from a high-end hospitality, events, or corporate guest services background
- Communicate with clarity, confidence, and professionalism across all levels
- Champion outstanding customer service, always going the extra mile
- Be highly organised, adaptable, and calm under pressure
- Take initiative to problem-solve and deliver smart, practical solutions
- Inspire and lead a team with energy, warmth, and a hands-on approach
- Build rapport quickly with VIPs and senior stakeholders
- Stay informed on hospitality trends and contribute creative ideas that elevate guest experience
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.