About Us
MeetspaceVR is a UK based Entertainment Company featuring Zero Latency games, VR Escape Rooms and more. Zero Latency is the global leader in Free-Roam Virtual Reality with 46 venues across the globe.
The Team
Crucial to the reputation we have developed is the team, which consists of Supervisors and Game Masters. GM’s guide customers through their experience, in virtual worlds, with great energy and professionalism. Supervisors lead the team on a daily basis and ensure the smooth running of the store. All of our team, no matter the role, must deliver high end customer service and possess a strong sense of pride and responsibility for the venue.
The Right Candidate
We are seeking an individual who is enthusiastic and energetic that will leave a lasting impression on our intrepid explorers of new worlds.
You should possess the following qualities;
- Experience in customer focused leisure settings
- Tech Savvy, although this is not a technical role some knowledge is required.
- Mind blowing customer service skills.
- Ability to adapt and respond quickly to last minute requests and needs of our customers.
- Strong problem solving skills.
- Thrive under pressure and fast paced environments.
- Excellent time management.
- Team player with great communication skills.
- Professional appearance and demeanour at all times.
- Ability to work varied shifts, mainly weekends.
Responsibilities will include;
- Meet, greet and sign-in groups of 1-8 players.
- Perform safety briefings for each group before their game.
- Monitor sessions, ensuring smooth transitions from one game to the next.
- Post-game debrief, go through scores and serve drinks.
- Maintain and clean VR equipment after each use and ensure a smooth rotation process.
- Answer customer enquiries and take new bookings via email and phone
- General store cleaning and upkeep
All team members must be reliable, punctual and well-presented with the ability to prioritise tasks. Team chemistry is a big factor in the success of the team.
Job Types: Part-time, Zero hours contract
Pay: From £12.44 per hour
Benefits:
- Employee discount
- Flexitime
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Birmingham B15: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
- Hospitality: 1 year (preferred)
Work Location: In person
Application deadline: 03/08/2025
Reference ID: BH-ZL