Dental Receptionist - Permanent, Full-time
Fantastic opportunity for an enthusiastic, motivated and reliable receptionist to join our friendly team at Basingstoke Orthodontics. Previous receptionist experience required.
The successful candidate will represent the practice at the front desk and will be the point of contact for all our patients.
- Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
Key tasks
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify clinicians of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Prepare patient records, lab work and day sheets for each clinician
- Collect and record patient payments
- Follow computer procedures to ensure that patient records are properly maintained
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Assist throughout the practice and perform such other tasks as reasonably requested by the management team
Working hours
Tuesday, Thursday and Friday 08:45-17:30 Wednesday 08:45-17:30, Saturday 08:45 - 14:00pm
Benefits
- Excellent salary
- Childcare voucher scheme
- Pension scheme
- Regular team building days
- Staff wellbeing activities
- State of the art, high tech practice, with the latest digital equipment
- CPR course paid for annually
- Free parking
- Well-established and friendly team
Statement of responsibilities
This job description is a guide to responsibilities rather than a complete list of duties. It will be periodically reviewed and may be amended by agreement from time to time.
Job Types: Full-time, Permanent
Pay: From £12.50 per hour
Expected hours: 34 per week
Benefits:
- Company events
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: In person