Job Summary
We are seeking a professional and friendly Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. This role requires a proactive individual with excellent organisational skills who can manage multiple tasks efficiently in a fast-paced environment.
Duties
•Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Front Office Manager.
- Providing outstanding customer service during guest check-ins/check-outs and assisting with inquiries at the Front Desk.
- Ensuring effective communication of any issues during handovers at the start and end of each shift.
- Serve drinks from the bar when required.
What do we need from you?
To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Mercure we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.
Job Type: Full-time
Pay: £12.21 per hour
Expected hours: 40 per week
Benefits:
- Canteen
- Discounted or free food
- On-site gym
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Language:
- English (preferred)
Work Location: In person
Reference ID: Front Desk Receptionist