Restaurant Supervisor – Spa Lounge & Dining
The Norfolk Mead Hotel | 4 Star Silver Country House Hotel
Are you passionate about hospitality and love making people feel truly special? We’re looking for an energetic, proactive, and customer-focused Restaurant Supervisor to join our friendly and dynamic team at The Norfolk Mead Hotel. This is a fantastic opportunity to play a key role in delivering five-star service in our stunning countryside setting.
About the Role:
This is a permanent, full-time position working 40 hours per week on a 4-week rolling rota (including 4 and 5 day weeks). You’ll be based primarily in our state-of-the-art spa restaurant and coffee bar, serving everything from tapas-style lunches and afternoon teas to brunch and drinks. You’ll help lead a small front-of-house team, ensuring a calm, seamless guest experience while maintaining a vibrant and welcoming atmosphere.
What We’re Looking For:
- A warm, confident, and proactive personality – you naturally put people at ease and enjoy engaging with guests.
- High energy, a can-do attitude, and a love for delivering exceptional service.
- Someone who takes pride in the details – from table settings to the perfect flat white.
- Previous front-of-house/server experience is essential. Some supervisory or team-leading experience is preferred but not required.
- A team player who can stay calm under pressure, while keeping the vibe upbeat and professional.
- Strong communication and up-selling skills, with the ability to build instant rapport with guests.
Why Join Us?
You’ll be part of an award-winning hotel team that’s as committed to each other as we are to our guests. We offer a supportive work environment, ongoing training, and the chance to grow within a respected hospitality business.
Please Note:
- Applicants must be 18+ due to licensing laws.
- Own transport is essential due to our rural location.
Ready to bring your spark and service skills to one of Norfolk’s top hotels? Apply now and help us create exceptional moments for every guest.
- 40 hours per week
- 28 days Holiday per annum (pro rata)
- Two year’s experience preferred although not essential as full training will be given
- Uniform provided
- 1 full weekend off plus 2 half weekends per month
- On-site parking
- Bi-annual staff days
- 50% Staff Discount
- 25% Friends & Family Discount
- Brand new state-of-the-art spa facilities
Please send your C.V with a covering letter for the attention of our Spa Manager Eliza Oakden.
Job Type: Permanent
Job Types: Full-time, Permanent
Contract length: 4-5 days
Salary: Up to £13 per hour
Expected hours: 40 per week
Job Types: Full-time, Contract, Permanent
Contract length: 5 days
Pay: Up to £13.00 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Norwich NR12 7DN: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 10/05/2025
Expected start date: 08/09/2025